Computer Reservation Systems Market: Information by Type (On-Premise and Web-Based), Application (Air Travel, Cruise, Hotels and Resorts, Car Rental), and Region—Forecast till 2029

Feb 19, 2021   Computerized systems used to store, retrieve and operate air, hotel, car rental, or other transaction information are called computer reservation systems (CRS). Originally developed and operated by airlines, CRSs were subsequently extended for travel agencies. For multiple airlines to reserve and sell tickets, global GDS is used. Most airlines have outsourced GDS CRSs, which also provide Internet gates to consumers. Users can book rooms, charters, tickets, and other events and tours using modern...
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Report Description

Computerized systems used to store, retrieve and operate air, hotel, car rental, or other transaction information are called computer reservation systems (CRS). Originally developed and operated by airlines, CRSs were subsequently extended for travel agencies. For multiple airlines to reserve and sell tickets, global GDS is used. Most airlines have outsourced GDS CRSs, which also provide Internet gates to consumers. Users can book rooms, charters, tickets, and other events and tours using modern GDSs. They also provide access to rail and bus reservations in certain markets, although they are not always integrated into the main system.

CRS can ideally boost the services of numerous key providers, this is the primary reason CRS services in being endorsed by a lot of service providers. These system are majorly used for maintenance of tourism related services such as updating number of seats available in buses, trains and planes, checking availability of rooms in hotels, feasibility of transportation etc. These all processes provides real-time data to the tourist, and enables smoother reservation of their hotel and transportation. These real-time data are primarily managed by some third party companies through, booking portals, distribution system, and web and mobile apps. CRS system contains a centralized information from all the vendors regarding the availability seats and suites along with the information of local guides.

Various government initiatives are propelling the market such as government of India’s emphasis on cashless trasnsaction and cashless economy can fuel the market. On December 30, 2020, EU signed an investment deal with China for an open computer reservation system market. In Pakistan, now they have restored their CRS which was collapsed since 2016. This initiative is projected to strengthen the tourism sector in Pakistan.

Demand for computer reservation system is primarily fueled by the increasing inclination towards tourism in various regions. Tourism industry in heavily dependent on computer reservation system, may it be web based or on premise system. Players in the market are rigorously working on collaboration with regional travel agencies for expanding their business reach. Moreover, the key players are aiming for inducting innovative solutions and are increasing their offerings in order to captivate large market shares. Recent advances and innovation in internet and mobile technology like smartphone, 4G and 5G facilitated their customers to book tickets conveniently.

However, technical snags such as network issues, UI Issues, etc. of CRS might hinder this markets growth. For instance, according to DGCA , 61% of passengers complained about the refund and cancellation issue the flights. This resulted in declined confidence of population on over the online ticket reservation.

Impact of COVID-19

The outbreak of the COVID-19 pandemic has kept individuals quarantined in their homes worldwide for most of 2020. To stop the spread of the disease, governments have restricted movement and forbidden travel around the world. This has undoubtedly caused people to want to escape from isolation and to enjoy life as before. Governments also appear to lift travel bans and ease travel restrictions from 2021 due to the falling GDP and the disruption of big and small businesses. As individuals begin to travel again during this period, the tourism industry can expect to see a dramatic increase in bus ticketing, which was affected in terms of both income and employment rates earlier this year.

Increasing Request for Enhanced Guest Experience Management

Customers are keen on brand performance against the backdrop of changing lifestyles and compare it to others to meet their expectations. Visitors to the Internet have access to a range of technological tools that enable them to get exactly what they want. Receiving feedback on customer experience is of paramount importance for CRS service providers. Each interaction gives a lasting impression that creates an opinion on hospitality. Therefore, there is an increasing demand at every point of contact to optimize customer experience and prioritize customer service and satisfaction.

Growing guest demand focuses on the dynamics of value creation and provides simple, immediate, and personalized experiences. It is recognized that large hotel chain companies such as Ritz-Carlton deliver engaging guest experiences beyond features, products, and processes.

Striking Revenue Growth and Low Functioning Costs

The burgeoning travel and tourism industry is a major driver of the online bus ticketing market. Key players focus on the on-demand deployment model, also known as Software-as-a-Service (SaaS) and Platform-as-a-Service (Service), to deploy their software and services in a virtual environment (PaaS). This strategy reduces the cost of purchasing, servicing, and powering server-class machines. The subscription model allows scalability at a low cost of ownership. It also ensures the integrity of data back-up and reduces the risk of security breaches. During the forecast period, technological advances, the strengthening of the robust internet infrastructure, and the widespread adoption of new technologies are expected to drive the adoption of cost-effective online bus ticketing software, offering attractive opportunities for revenue growth.

Increasing Penetration of Smartphone and Cloud Computing Technologies

Combined with the rapid rate of infiltration of smartphones, tablets, and high-speed Internet connectivity, consumer preference for leisure travel has a positive impact on the growth of the sector of computer reservation systems. The growth of the computer reservation systems (CRS) market over the forecast period is further fuelled by the advancement of cloud-based technologies in global logistics networks and cost-effective solutions. The growth of the computer reservation systems (CRS) industry, along with the growing number of airlines and the expansion of LCCs, is projected to fuel rapid growth in the travel and tourism sector.

GrowingNumber of Cashless Transactions

Travelers are now booking tickets online for the convenient and secure experience of digitizing and increasing the penetration of internet-enabled devices such as tablets and smartphones. Online ticket booking provides a simple platform for finding, comparing, and booking travel tickets for convenient and cost-effective routes across a wide range of bus lines with different payment methods. A comparison of the best deals made by various bus service providers facilitates an enhanced decision-making process for a sophisticated travel experience. It creates a sense of inclusiveness by bringing offline customers with online services, allowing fully independent travelers (FITs) to create their itinerary, leading to increased customer satisfaction.

In addition to an integrated payment solution, the deployment of online bus ticketing will further improve the overall ticketing experience and help to scale up online bus ticket bookings, addressing accessibility and transport challenges experienced while traveling. In order to offer greater flexibility, travel companies are rapidly integrating payment methods into their ticketing platforms to improve productivity while booking travel tickets.

The expansion of e-wallets such as PayPal, Alipay, M-Pesa, and PhonePay in travel ticket booking systems is gradually increasing the rate of online bus ticketing services. BuuPass entered into a strategic partnership with Safaricom in May 2019 to launch an online service for the reservation and purchase paid bus tickets accepted via M-PESA in Kenya.

Segmental Outlook

Wide Usage of Web-BasedSystem

Based on type, the market is segmented into on-premise and web-based. The web-based segment held the largest share of the global Computer Reservation Systems (CRS) market in 2019 with a CAGR of 12.8% over the forecast period. Travelers world are looking for a convenient and comfortable reservation experience through the standard reservation system with desktop-friendly solutions. Several companies are offering computer reservation systems, such as Wanderu, redBus, MegaBus, and others. Customers can now easily book and plan trips to different travel destinations due to the increasing percentage of internet users and the increasing availability of computer reservation systems (CRS) services. This is one of the driving factors for the growth of this segment over the forecast period.

TourismSegment to Register a Significant Growth Rate

Based on application, the market is bifurcated into air travel, cruise, hotels and resorts, car rental, and others. The hotels and resorts segment is projected to register the highest market share over the forecast period with a CAGR of 10.1%. In addition to strengthening economic conditions, the tourism industry is thriving with technological innovation this is one of the primary growth factors for the global computer reservation system (CRS) Market.

By modernizing and capturing the market through new technologies, new destinations, and means of transport, the early adoption of evolving trends plays a vital role, leading to a change in the sector. In 2018, the global travel and tourism sector increased by 3.9% to contribute a record USD 8.8 trillion and 319 million jobs to the world economy, according to the World Travel & Tourism Council (WTTC).

Regional Outlook

The U.S. computer reservation systems (CRS) accounted for USD 207 billion in 2018 and is expected to grow significantly during the forecast period. Overall, the computer reservation systems (CRS) market in North America is expected to grow significantly during the forecast period and to hold the largest market share. Due to the early adoption of new technology, increasing investment in R&D and the presence of giant SaaS software providers in the region, the U.S. and Canada are projected to drive market growth.

Travel and tourism to North America have been increased by a tendency to experience adventure and entertainment. This has also increased the occupancy rate of hotel rooms in the region. There is a growing demand among hoteliers for software-as-a-Service (SaaS) and platform-as-a-Service (PaaS) deployment models to deploy their software and services in a virtual environment.

Recent Development

  • In Feb 2019, there was a merger between Travel Tripper and Pegasus. This merger is going to bolster its grasp over the Computer Reservation Systems (CRS) market significantly.

Industry Participants

Key players in the global computer reservation systems (CRS) market include TravelClick, Travel Tripper, Sabre, IBC Hospitality Technology, Amadeus, SHR Windsurfer, Vertical Booking, Travelopro, HotelFriend AG, WebCRS, Provab Technosoft Pvt. Ltd, Clock Software, Pegasus CRS, Abacus, ACCELaero, Axess, KIU, GuestCentric CRS, among others.

Computer Reservation Systems Market; Segmentation

By Type

  • On-Premise
  • Web-Based

By Application

  • Air Travel
  • Cruise
  • Hotels and Resorts
  • Car Rental
  • Others

By Region

  • North America
  • Europe
  • Asia-Pacific
  • SAMEA

Frequently Asked Questions (FAQs)

Increasing penetration of smartphone and cloud computing technologies, a growing number of cashless transactions are the key factors expected to drive Computer Reservation Systems Market during the forecast period.
TravelClick, Travel Tripper, Sabre, IBC Hospitality Technology, Amadeus, SHR Windsurfer, Vertical Booking, Travelopro, HotelFriend AG, WebCRS, Provab Technosoft Pvt. Ltd, Clock Software, Pegasus CRS are the top players in Computer Reservation Systems Market.
North America is expected to hold the highest market share in Computer Reservation Systems Market.
Tourism Segment is expected to be the leading segment in Computer Reservation Systems Market during the forecast period.
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Computerized systems used to store, retrieve and operate air, hotel, car rental, or other transaction information are called computer reservation systems (CRS). Originally developed and operated by airlines, CRSs were subsequently extended for travel agencies. For multiple airlines to reserve and sell tickets, global GDS is used. Most airlines have outsourced GDS CRSs, which also provide Internet gates to consumers. Users can book rooms, charters, tickets, and other events and tours using modern GDSs. They also provide access to rail and bus reservations in certain markets, although they are not always integrated into the main system.

CRS can ideally boost the services of numerous key providers, this is the primary reason CRS services in being endorsed by a lot of service providers. These system are majorly used for maintenance of tourism related services such as updating number of seats available in buses, trains and planes, checking availability of rooms in hotels, feasibility of transportation etc. These all processes provides real-time data to the tourist, and enables smoother reservation of their hotel and transportation. These real-time data are primarily managed by some third party companies through, booking portals, distribution system, and web and mobile apps. CRS system contains a centralized information from all the vendors regarding the availability seats and suites along with the information of local guides.

Various government initiatives are propelling the market such as government of India’s emphasis on cashless trasnsaction and cashless economy can fuel the market. On December 30, 2020, EU signed an investment deal with China for an open computer reservation system market. In Pakistan, now they have restored their CRS which was collapsed since 2016. This initiative is projected to strengthen the tourism sector in Pakistan.

Demand for computer reservation system is primarily fueled by the increasing inclination towards tourism in various regions. Tourism industry in heavily dependent on computer reservation system, may it be web based or on premise system. Players in the market are rigorously working on collaboration with regional travel agencies for expanding their business reach. Moreover, the key players are aiming for inducting innovative solutions and are increasing their offerings in order to captivate large market shares. Recent advances and innovation in internet and mobile technology like smartphone, 4G and 5G facilitated their customers to book tickets conveniently.

However, technical snags such as network issues, UI Issues, etc. of CRS might hinder this markets growth. For instance, according to DGCA , 61% of passengers complained about the refund and cancellation issue the flights. This resulted in declined confidence of population on over the online ticket reservation.

Impact of COVID-19

The outbreak of the COVID-19 pandemic has kept individuals quarantined in their homes worldwide for most of 2020. To stop the spread of the disease, governments have restricted movement and forbidden travel around the world. This has undoubtedly caused people to want to escape from isolation and to enjoy life as before. Governments also appear to lift travel bans and ease travel restrictions from 2021 due to the falling GDP and the disruption of big and small businesses. As individuals begin to travel again during this period, the tourism industry can expect to see a dramatic increase in bus ticketing, which was affected in terms of both income and employment rates earlier this year.

Increasing Request for Enhanced Guest Experience Management

Customers are keen on brand performance against the backdrop of changing lifestyles and compare it to others to meet their expectations. Visitors to the Internet have access to a range of technological tools that enable them to get exactly what they want. Receiving feedback on customer experience is of paramount importance for CRS service providers. Each interaction gives a lasting impression that creates an opinion on hospitality. Therefore, there is an increasing demand at every point of contact to optimize customer experience and prioritize customer service and satisfaction.

Growing guest demand focuses on the dynamics of value creation and provides simple, immediate, and personalized experiences. It is recognized that large hotel chain companies such as Ritz-Carlton deliver engaging guest experiences beyond features, products, and processes.

Striking Revenue Growth and Low Functioning Costs

The burgeoning travel and tourism industry is a major driver of the online bus ticketing market. Key players focus on the on-demand deployment model, also known as Software-as-a-Service (SaaS) and Platform-as-a-Service (Service), to deploy their software and services in a virtual environment (PaaS). This strategy reduces the cost of purchasing, servicing, and powering server-class machines. The subscription model allows scalability at a low cost of ownership. It also ensures the integrity of data back-up and reduces the risk of security breaches. During the forecast period, technological advances, the strengthening of the robust internet infrastructure, and the widespread adoption of new technologies are expected to drive the adoption of cost-effective online bus ticketing software, offering attractive opportunities for revenue growth.

Increasing Penetration of Smartphone and Cloud Computing Technologies

Combined with the rapid rate of infiltration of smartphones, tablets, and high-speed Internet connectivity, consumer preference for leisure travel has a positive impact on the growth of the sector of computer reservation systems. The growth of the computer reservation systems (CRS) market over the forecast period is further fuelled by the advancement of cloud-based technologies in global logistics networks and cost-effective solutions. The growth of the computer reservation systems (CRS) industry, along with the growing number of airlines and the expansion of LCCs, is projected to fuel rapid growth in the travel and tourism sector.

GrowingNumber of Cashless Transactions

Travelers are now booking tickets online for the convenient and secure experience of digitizing and increasing the penetration of internet-enabled devices such as tablets and smartphones. Online ticket booking provides a simple platform for finding, comparing, and booking travel tickets for convenient and cost-effective routes across a wide range of bus lines with different payment methods. A comparison of the best deals made by various bus service providers facilitates an enhanced decision-making process for a sophisticated travel experience. It creates a sense of inclusiveness by bringing offline customers with online services, allowing fully independent travelers (FITs) to create their itinerary, leading to increased customer satisfaction.

In addition to an integrated payment solution, the deployment of online bus ticketing will further improve the overall ticketing experience and help to scale up online bus ticket bookings, addressing accessibility and transport challenges experienced while traveling. In order to offer greater flexibility, travel companies are rapidly integrating payment methods into their ticketing platforms to improve productivity while booking travel tickets.

The expansion of e-wallets such as PayPal, Alipay, M-Pesa, and PhonePay in travel ticket booking systems is gradually increasing the rate of online bus ticketing services. BuuPass entered into a strategic partnership with Safaricom in May 2019 to launch an online service for the reservation and purchase paid bus tickets accepted via M-PESA in Kenya.

Segmental Outlook

Wide Usage of Web-BasedSystem

Based on type, the market is segmented into on-premise and web-based. The web-based segment held the largest share of the global Computer Reservation Systems (CRS) market in 2019 with a CAGR of 12.8% over the forecast period. Travelers world are looking for a convenient and comfortable reservation experience through the standard reservation system with desktop-friendly solutions. Several companies are offering computer reservation systems, such as Wanderu, redBus, MegaBus, and others. Customers can now easily book and plan trips to different travel destinations due to the increasing percentage of internet users and the increasing availability of computer reservation systems (CRS) services. This is one of the driving factors for the growth of this segment over the forecast period.

TourismSegment to Register a Significant Growth Rate

Based on application, the market is bifurcated into air travel, cruise, hotels and resorts, car rental, and others. The hotels and resorts segment is projected to register the highest market share over the forecast period with a CAGR of 10.1%. In addition to strengthening economic conditions, the tourism industry is thriving with technological innovation this is one of the primary growth factors for the global computer reservation system (CRS) Market.

By modernizing and capturing the market through new technologies, new destinations, and means of transport, the early adoption of evolving trends plays a vital role, leading to a change in the sector. In 2018, the global travel and tourism sector increased by 3.9% to contribute a record USD 8.8 trillion and 319 million jobs to the world economy, according to the World Travel & Tourism Council (WTTC).

Regional Outlook

The U.S. computer reservation systems (CRS) accounted for USD 207 billion in 2018 and is expected to grow significantly during the forecast period. Overall, the computer reservation systems (CRS) market in North America is expected to grow significantly during the forecast period and to hold the largest market share. Due to the early adoption of new technology, increasing investment in R&D and the presence of giant SaaS software providers in the region, the U.S. and Canada are projected to drive market growth.

Travel and tourism to North America have been increased by a tendency to experience adventure and entertainment. This has also increased the occupancy rate of hotel rooms in the region. There is a growing demand among hoteliers for software-as-a-Service (SaaS) and platform-as-a-Service (PaaS) deployment models to deploy their software and services in a virtual environment.

Recent Development

  • In Feb 2019, there was a merger between Travel Tripper and Pegasus. This merger is going to bolster its grasp over the Computer Reservation Systems (CRS) market significantly.

Industry Participants

Key players in the global computer reservation systems (CRS) market include TravelClick, Travel Tripper, Sabre, IBC Hospitality Technology, Amadeus, SHR Windsurfer, Vertical Booking, Travelopro, HotelFriend AG, WebCRS, Provab Technosoft Pvt. Ltd, Clock Software, Pegasus CRS, Abacus, ACCELaero, Axess, KIU, GuestCentric CRS, among others.

Computer Reservation Systems Market; Segmentation

By Type

  • On-Premise
  • Web-Based

By Application

  • Air Travel
  • Cruise
  • Hotels and Resorts
  • Car Rental
  • Others

By Region

  • North America
  • Europe
  • Asia-Pacific
  • SAMEA

Frequently Asked Questions (FAQs)

Increasing penetration of smartphone and cloud computing technologies, a growing number of cashless transactions are the key factors expected to drive Computer Reservation Systems Market during the forecast period.
TravelClick, Travel Tripper, Sabre, IBC Hospitality Technology, Amadeus, SHR Windsurfer, Vertical Booking, Travelopro, HotelFriend AG, WebCRS, Provab Technosoft Pvt. Ltd, Clock Software, Pegasus CRS are the top players in Computer Reservation Systems Market.
North America is expected to hold the highest market share in Computer Reservation Systems Market.
Tourism Segment is expected to be the leading segment in Computer Reservation Systems Market during the forecast period.
Call us, email us, or chat with us! We encourage your questions and feedback. We have a research concierge team available at all times and included in every purchase.
We will send you an email with login credentials to access the report. You will also be able to download the pdf.
Basically, choose Pay by Purchase Order when you are checking out. We will connect with you via email to set up your order.