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LIST OF TABLES

TABLE 1          Global Contact Center Software Market Share by Solution, 2016–2026 ($Million)

TABLE 2          Intelligent Virtual Assistants, Contact Center Software Market Share by Region, 2016–2026 ($Million)

TABLE 3          Customer Collaboration, Contact Center Software Market Share by Region, 2016–2026 ($Million)

TABLE 4          Dialers, Contact Center Software Market Share by Region, 2016–2026 ($Million)

TABLE 5          IVR, Contact Center Software Market Share by Region, 2016–2026 ($Million)

TABLE 6          Workforce Optimization Reporting & Analytics, Contact Center Software Market Share by Region, 2016–2026 ($Million)

TABLE 7          Others, Contact Center Software Market Share by Region, 2016–2026 ($Million)

TABLE 8          Global Contact Center Software Market Share by Industry Vertical, 2016–2026 ($Million)

TABLE 9          Global Contact Center Software Market through Solution by Region, 2016–2026 ($Million)

TABLE 10         Global Contact Center Software Market Share Value, 2016–2026 ($Million)

TABLE 11         North America Contact Center Software Market Share Value by Country, 2016–2026 ($Million)

TABLE 12         North America Contact Center Software Market Share Value by Solution, 2016–2026 ($Million)

TABLE 13         North America Contact Center Software Market Share Value by Industry Vertical, 2016–2026 ($Million)

TABLE 14         U.S. Contact Center Software Market Share by Solution, 2016–2026 ($Million)

TABLE 15         U.S. Contact Center Software Market Share by Industry Vertical, 2016–2026 ($Million)

TABLE 16         Canada Contact Center Software Market Share by Solution, 2016–2026 ($Million)

TABLE 17         Canada Contact Center Software Market Share by Industry Vertical, 2016–2026 ($Million)

TABLE 18         Mexico Contact Center Software Market Share by Solution, 2016–2026 ($Million)

TABLE 19         Mexico Contact Center Software Market Share by Industry Vertical, 2016–2026 ($Million)

TABLE 20         Europe Contact Center Software Market Share Value by Country, 2016–2026 ($Million)

TABLE 21         Europe Contact Center Software Market Share by Solution, 2016–2026 ($Million)

TABLE 22         Europe Contact Center Software Market Share by Industry Vertical, 2016–2026 ($Million)

TABLE 23         Germany Contact Center Software Market Share by Solution, 2016–2026 ($Million)

TABLE 24         Germany Contact Center Software Market Share by Industry Vertical, 2016–2026 ($Million)

TABLE 25         France Contact Center Software Market Share by Solution, 2016–2026 ($Million)

TABLE 26         France Contact Center Software Market Share by Industry Vertical, 2016–2026 ($Million)

TABLE 27         U.K. Contact Center Software Market Share by Solution, 2016–2026 ($Million)

TABLE 28         U.K. Contact Center Software Market Share by Industry Vertical, 2016–2026 ($Million)

TABLE 29         Italy Contact Center Software Market Share by Solution, 2016–2026 ($Million)

TABLE 30         Italy Contact Center Software Market Share by Industry Vertical, 2016–2026 ($Million)

TABLE 31         Spain Contact Center Software Market Share by Solution, 2016–2026 ($Million)

TABLE 32         Spain Contact Center Software Market Share by Industry Vertical, 2016–2026 ($Million)

TABLE 33         Rest of Europe Contact Center Software Market Share by Solution, 2016–2026 ($Million)

TABLE 34         Rest of Europe Contact Center Software Market Share by Industry Vertical, 2016–2026 ($Million)

TABLE 35         Asia-Pacific Contact Center Software Market Share Value by Country, 2016–2026 ($Million)

TABLE 36         Asia-Pacific Contact Center Software Market Share by Solution, 2016–2026 ($Million)

TABLE 37         Asia-Pacific Contact Center Software Market Share by Industry Vertical, 2016–2026 ($Million)

TABLE 38         Japan Contact Center Software Market Share by Solution, 2016–2026 ($Million)

TABLE 39         Japan Contact Center Software Market Share by Industry Vertical, 2016–2026 ($Million)

TABLE 40         China Contact Center Software Market Share by Solution, 2016–2026 ($Million)

TABLE 41         China Contact Center Software Market Share by Industry Vertical, 2016–2026 ($Million)

TABLE 42         Australia Contact Center Software Market Share by Solution, 2016–2026 ($Million)

TABLE 43         Australia Contact Center Software Market Share by Industry Vertical, 2016–2026 ($Million)

TABLE 44         India Contact Center Software Market Share by Solution, 2016–2026 ($Million)

TABLE 45         India Contact Center Software Market Share by Industry Vertical, 2016–2026 ($Million)

TABLE 46         South Korea Contact Center Software Market Share by Solution, 2016–2026 ($Million)

TABLE 47         South Korea Contact Center Software Market Share by Industry Vertical, 2016–2026 ($Million)

TABLE 48         Rest of Asia-Pacific Contact Center Software Market Share by Solution, 2016–2026 ($Million)

TABLE 49         Rest of Asia-Pacific Contact Center Software Market Share by Industry Vertical, 2016–2026 ($Million)

TABLE 50         LAMEA Contact Center Software Market Share Value by Country, 2016–2026 ($Million)

TABLE 51         LAMEA Contact Center Software Market Share by Solution, 2016–2026 ($Million)

TABLE 52         LAMEA Contact Center Software Market Share by Industry Vertical, 2016–2026 ($Million)

TABLE 53         Saudi Arabia Contact Center Software Market Share by Solution, 2016–2026 ($Million)

TABLE 54         Saudi Arabia Contact Center Software Market Share by Industry Vertical, 2016–2026 ($Million)

TABLE 55         South Africa Contact Center Software Market Share by Solution, 2016–2026 ($Million)

TABLE 56         South Africa Contact Center Software Market Share by Industry Vertical, 2016–2026 ($Million)

TABLE 57         Brazil Contact Center Software Market Share by Solution, 2016–2026 ($Million)

TABLE 58         Brazil Contact Center Software Market Share by Industry Vertical, 2016–2026 ($Million)

TABLE 59         Rest of LAMEA Contact Center Software Market Share by Solution, 2016–2026 ($Million)

TABLE 60         Rest of LAMEA Contact Center Software Market Share by Industry Vertical, 2016–2026 ($Million)

LIST OF FIGURES

FIGURE 1         Global Contact Center Software Market Overview

FIGURE 2         Value Chain Analysis

FIGURE 3         Bargaining Power of Suppliers

FIGURE 4         Bargaining Power of Buyers

FIGURE 5         Threat of Substitutes

FIGURE 6         Threat of New Entrants

FIGURE 7         Competitive Rivalry

FIGURE 8         Contact Center Software Market, Market Share Analysis, 2018

FIGURE 9         Global Contact Center Software Market, 2016–2026

FIGURE 10       U.S. Contact Center Software Market Share, 2016–2026 ($Million)

FIGURE 11       Canada Contact Center Software Market Share, 2016–2026 ($Million)

FIGURE 12       Mexico Contact Center Software Market Share, 2016–2026 ($Million)

FIGURE 13       Germany Contact Center Software Market Share, 2016–2026 ($Million)

FIGURE 14       France Contact Center Software Market Share, 2016–2026 ($Million)

FIGURE 15       U.K. Contact Center Software Market Share, 2016–2026 ($Million)

FIGURE 16       Italy Contact Center Software Market Share, 2016–2026 ($Million)

FIGURE 17       Spain Contact Center Software Market Share, 2016–2026 ($Million)

FIGURE 18       Rest of Europe Contact Center Software Market Share, 2016–2026 ($Million)

FIGURE 19       Japan Contact Center Software Market Share, 2016–2026 ($Million)

FIGURE 20       China Contact Center Software Market Share, 2016–2026 ($Million)

FIGURE 21       Australia Contact Center Software Market Share, 2016–2026 ($Million)

FIGURE 22       India Contact Center Software Market Share, 2016–2026 ($Million)

FIGURE 23       South Korea Contact Center Software Market Share, 2016–2026 ($Million)

FIGURE 24       Rest of Asia-Pacific Contact Center Software Market Share, 2016–2026 ($Million)

FIGURE 25       Saudi Arabia Contact Center Software Market Share, 2016–2026 ($Million)

FIGURE 26       South Africa Contact Center Software Market Share, 2016–2026 ($Million)

FIGURE 27       Brazil Contact Center Software Market Share, 2016–2026 ($Million)

FIGURE 28       Rest of LAMEA Contact Center Software Market Share, 2016–2026 ($Million)

FIGURE 29       SAP SE: Revenue Analysis, ($ million)

FIGURE 30       SAP SE: Segment Revenue 2018 (%)



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