Interactive Kiosks Market: Information by Panel Size, Product Type(Bank Kiosks), Component (Solution, Services), Installation Type (Indoor), Vertical, and Region — Forecast till 2029

Sep 02, 2020   Market Overview The interactive kiosks market was valued at USD 19.7 billion in 2019 and is expected to reach USD 35.8 billion with a CAGR of 7.15% during the forecast period, 2020–2029. The interactive kiosks market is highly fragmented and comprises of various stakeholders that include kiosk manufacturers, component manufacturers, and display manufacturers. Rising demand for self–service kiosks in retail sectors, surging adoption of payment kiosks in the financial institution, an...
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Report Description

Market Overview

The interactive kiosks market was valued at USD 19.7 billion in 2019 and is expected to reach USD 35.8 billion with a CAGR of 7.15% during the forecast period, 2020–2029. The interactive kiosks market is highly fragmented and comprises of various stakeholders that include kiosk manufacturers, component manufacturers, and display manufacturers.

Rising demand for self–service kiosks in retail sectors, surging adoption of payment kiosks in the financial institution, and technological advancement has driven its adoption in airports, cafes, and restaurants, among others. On the contrary, dependence on cloud-based kiosks management solutions can lead to data breaching and privacy issues, further hampering the market growth. Similarly, high initial setup cost, coupled with timely maintenance, hinders the market growth.

Rapid Adoption of Self- Service Kiosks Drives the Market Growth

Surging adoption of automated solutions and increasing need for customer service drives the market growth. Interactive kiosk is expected to witness huge demand in the transportation and logistics, retail, and hospitality sectors. Furthermore, the market is witnessing strong growth in grocery stores, department stores, Big Box specialty retailers, and convenience stores. This has encouraged the retail owners to provide enhanced customer experiences in various aspects that include non-stock product ordering, employment, product and company information, and targeted offers.   

Rising Adoption of Tablet Kiosks and Tablet Enclosures

Technological advancements had further made a significant impact across the kiosks market. The standalone kiosks which have attained a larger chunk of the market have been further transformed with the rapid adoption of tablet kiosks. These tablet kiosks are portable and handy, further driving their adoption in cafeterias, bars and lounges, and hotels. The tablets kiosks speed up the ordering and checkout processes, which further provides greater customer experiences. Furthermore, surging number of digitally-savvy consumers and increasing adoption of tablet kiosks in restaurant chains drives the market growth.

Interactive Kiosks Market: Segmentation

Hardware Segment to Hold the Largest Market Share

The hardware segment holds the largest market share on account of the rapid advancements in touch screen display, notably flat panel and flexible panel and glass technology. The growing demand for smart vending machines in corporate offices drives the segment growth.  

Vending Kiosks Segment to Hold about 49% of the Market Share

The vending kiosks segment holds about 49% of the market share on account of burgeoning the retail and food and beverage sectors. The vending kiosks are extensively used in public spaces, such as railway stations, airports, cafeteria, and bars and lounges, among others. On the other hand, the self-service kiosks segment is presumed to gain the highest growth during the forecast period.

Retail Segment Holds over 24% of the Market Share

The retail segment holds over 24% of the market share on account of the rapid adoption of cashless vending. The U.S., the U.K., and Germany are the largest users of self-service kiosks across their retail sectors to provide better customer experiences.  

Impact of COVID-19

The COVID-19 pandemic has made a negative impact on the interactive kiosks market in terms of new purchase orders and installation. However, the OEMs have seized this opportunity to develop touchless or contactless kiosks that detects the person, runs the temperature check, and grants access to the premises. Frank Mayer and Associates have introduced wipe holders on their kiosks to hold disinfecting wipes and sanitize the hard surface. Similarly, Howard Technology Solutions, a self-service kiosk solutions provider, launched a total antimicrobial baked-in kiosk solution.

Regional Overview

https://straitsresearch.com/photos/Interactive Kiosks Market.png

North America— the Largest Shareholder with More Than 32% Value Share as of 2019

Globally, North America accounted for the largest market share in 2019 and is expected to dominate the market during the assessment period.  The growth is attributed to a large number of digital-savvy consumers, and a surge in demand for self-service kiosks across the airports, public transit stations, and entertainment sector driving the growth of the market.

Asia-Pacific to be exhibit the highest CAGR

India, Indonesia, and Thailand are the leading market contributors on account of increasing government interest in developing smart public infrastructure. The economies are increasingly setting up self-service kiosks, notably in ticketing and electronic product charging kiosks across public transport stations, malls, and financial institutions. This allows retailers and government agencies to deliver enhanced levels of customer satisfaction.

Key Players

  • NEC Corporation
  • NCR Corporation
  • KIOSK Information Systems
  • Olea Kiosks Inc.
  • Frank Mayer and Associates, Inc.
  • Source Technologies
  • Diebold Nixdorf
  • Embross
  • Meridian Kiosks
  • REDYREF Interactive Kiosks
  • Lilitab, LLC
  • Acante Solutions Limited
  • SlabbKiosks
  • Advantech Co., Ltd.
  • Intuiface
  • ZIVELO
  • Aila Technologies, Inc.
  • ADVANCED KIOSKS
  • DynaTouchs
  • Peerless-AV

Key Developments

  • In May 2020, Wipro GE Healthcare launched smart kiosks in Bengaluru. The smart kiosks allow physicians and patients to be separated in different rooms while collecting the swab samples for COVID-19 tests.
  • In October 2018, Posiflex Technology, Inc. launched two new interactive kiosks, the Paragon TK-3200 Series and Stellar TK-2100 Series, for retail and hospitality industries.

Interactive Kiosks Market: Segmentation

By Component

  • Hardware
    • Display
    • Printers
  • Software
    • Security Software
    • Application Software
    • Management Software
  • Services
    • Integration and Deployment
    • Managed Services

By Kiosks Type

  • Bank kiosks
  • Self-Service Kiosks
    • Photo
    • Ticketing
    • Electronic Product Charging
    • Clothing Retail
    • Food and Beverage Kiosks
  • Vending Kiosks
    • Electric Vehicle Charging Kiosks
    • Patient Interactive
    • Information kiosks
    • Employment kiosks
    • Parking Kiosks

By Installation Type

  • Indoor
  • Outdoor

By Panel Size

  • 17–32 inches
  • Above 32 inches

By Vertical

  • Retail
  • Healthcare
  • BFSI
  • Government and Public Sectors
  • Transportation
  • Hotels and Hospitality
  • Entertainment and Amusement park

https://straitsresearch.com/photos/Interactive Kiosks Market 2.png

Frequently Asked Questions (FAQs)

Hardware Segment is expected to be leading segment in Interactive Kiosks Market during the forecast period.
The global Interactive Kiosks Market is valued at USD 19.7 billion expected to grow at a CAGR of 7.15% during the forecast period, 2019–2029.
North America is expected to hold the highest market share in Interactive Kiosks Market.
NEC Corporation, NCR Corporation, KIOSK Information Systems , Olea Kiosks Inc., Frank Mayer and Associates, Inc., Source Technologies, Diebold Nixdorf, Embross, Meridian Kiosks , REDYREF Interactive Kiosks, Lilitab, LLC , Acante Solutions Limited, SlabbKiosks, Advantech Co., Ltd., Intuiface, ZIVELO , Aila Technologies, Inc., ADVANCED KIOSKS, DynaTouchs, Peerless-AV are the top players in Interactive Kiosks Market.
We will send you an email with login credentials to access the report. You will also be able to download the pdf.
Basically choose Pay by Purchase Order when you are checking out. We will connect with you via email to set up your order.
Call us, email us, or chat with us! We encourage your questions and feedback. We have a research concierge team available at all times, and included in every purchase.

Market Overview

The interactive kiosks market was valued at USD 19.7 billion in 2019 and is expected to reach USD 35.8 billion with a CAGR of 7.15% during the forecast period, 2020–2029. The interactive kiosks market is highly fragmented and comprises of various stakeholders that include kiosk manufacturers, component manufacturers, and display manufacturers.

Rising demand for self–service kiosks in retail sectors, surging adoption of payment kiosks in the financial institution, and technological advancement has driven its adoption in airports, cafes, and restaurants, among others. On the contrary, dependence on cloud-based kiosks management solutions can lead to data breaching and privacy issues, further hampering the market growth. Similarly, high initial setup cost, coupled with timely maintenance, hinders the market growth.

Rapid Adoption of Self- Service Kiosks Drives the Market Growth

Surging adoption of automated solutions and increasing need for customer service drives the market growth. Interactive kiosk is expected to witness huge demand in the transportation and logistics, retail, and hospitality sectors. Furthermore, the market is witnessing strong growth in grocery stores, department stores, Big Box specialty retailers, and convenience stores. This has encouraged the retail owners to provide enhanced customer experiences in various aspects that include non-stock product ordering, employment, product and company information, and targeted offers.   

Rising Adoption of Tablet Kiosks and Tablet Enclosures

Technological advancements had further made a significant impact across the kiosks market. The standalone kiosks which have attained a larger chunk of the market have been further transformed with the rapid adoption of tablet kiosks. These tablet kiosks are portable and handy, further driving their adoption in cafeterias, bars and lounges, and hotels. The tablets kiosks speed up the ordering and checkout processes, which further provides greater customer experiences. Furthermore, surging number of digitally-savvy consumers and increasing adoption of tablet kiosks in restaurant chains drives the market growth.

Interactive Kiosks Market: Segmentation

Hardware Segment to Hold the Largest Market Share

The hardware segment holds the largest market share on account of the rapid advancements in touch screen display, notably flat panel and flexible panel and glass technology. The growing demand for smart vending machines in corporate offices drives the segment growth.  

Vending Kiosks Segment to Hold about 49% of the Market Share

The vending kiosks segment holds about 49% of the market share on account of burgeoning the retail and food and beverage sectors. The vending kiosks are extensively used in public spaces, such as railway stations, airports, cafeteria, and bars and lounges, among others. On the other hand, the self-service kiosks segment is presumed to gain the highest growth during the forecast period.

Retail Segment Holds over 24% of the Market Share

The retail segment holds over 24% of the market share on account of the rapid adoption of cashless vending. The U.S., the U.K., and Germany are the largest users of self-service kiosks across their retail sectors to provide better customer experiences.  

Impact of COVID-19

The COVID-19 pandemic has made a negative impact on the interactive kiosks market in terms of new purchase orders and installation. However, the OEMs have seized this opportunity to develop touchless or contactless kiosks that detects the person, runs the temperature check, and grants access to the premises. Frank Mayer and Associates have introduced wipe holders on their kiosks to hold disinfecting wipes and sanitize the hard surface. Similarly, Howard Technology Solutions, a self-service kiosk solutions provider, launched a total antimicrobial baked-in kiosk solution.

Regional Overview

https://straitsresearch.com/photos/Interactive Kiosks Market.png

North America— the Largest Shareholder with More Than 32% Value Share as of 2019

Globally, North America accounted for the largest market share in 2019 and is expected to dominate the market during the assessment period.  The growth is attributed to a large number of digital-savvy consumers, and a surge in demand for self-service kiosks across the airports, public transit stations, and entertainment sector driving the growth of the market.

Asia-Pacific to be exhibit the highest CAGR

India, Indonesia, and Thailand are the leading market contributors on account of increasing government interest in developing smart public infrastructure. The economies are increasingly setting up self-service kiosks, notably in ticketing and electronic product charging kiosks across public transport stations, malls, and financial institutions. This allows retailers and government agencies to deliver enhanced levels of customer satisfaction.

Key Players

  • NEC Corporation
  • NCR Corporation
  • KIOSK Information Systems
  • Olea Kiosks Inc.
  • Frank Mayer and Associates, Inc.
  • Source Technologies
  • Diebold Nixdorf
  • Embross
  • Meridian Kiosks
  • REDYREF Interactive Kiosks
  • Lilitab, LLC
  • Acante Solutions Limited
  • SlabbKiosks
  • Advantech Co., Ltd.
  • Intuiface
  • ZIVELO
  • Aila Technologies, Inc.
  • ADVANCED KIOSKS
  • DynaTouchs
  • Peerless-AV

Key Developments

  • In May 2020, Wipro GE Healthcare launched smart kiosks in Bengaluru. The smart kiosks allow physicians and patients to be separated in different rooms while collecting the swab samples for COVID-19 tests.
  • In October 2018, Posiflex Technology, Inc. launched two new interactive kiosks, the Paragon TK-3200 Series and Stellar TK-2100 Series, for retail and hospitality industries.

Interactive Kiosks Market: Segmentation

By Component

  • Hardware
    • Display
    • Printers
  • Software
    • Security Software
    • Application Software
    • Management Software
  • Services
    • Integration and Deployment
    • Managed Services

By Kiosks Type

  • Bank kiosks
  • Self-Service Kiosks
    • Photo
    • Ticketing
    • Electronic Product Charging
    • Clothing Retail
    • Food and Beverage Kiosks
  • Vending Kiosks
    • Electric Vehicle Charging Kiosks
    • Patient Interactive
    • Information kiosks
    • Employment kiosks
    • Parking Kiosks

By Installation Type

  • Indoor
  • Outdoor

By Panel Size

  • 17–32 inches
  • Above 32 inches

By Vertical

  • Retail
  • Healthcare
  • BFSI
  • Government and Public Sectors
  • Transportation
  • Hotels and Hospitality
  • Entertainment and Amusement park

https://straitsresearch.com/photos/Interactive Kiosks Market 2.png

Frequently Asked Questions (FAQs)

Hardware Segment is expected to be leading segment in Interactive Kiosks Market during the forecast period.
The global Interactive Kiosks Market is valued at USD 19.7 billion expected to grow at a CAGR of 7.15% during the forecast period, 2019–2029.
North America is expected to hold the highest market share in Interactive Kiosks Market.
NEC Corporation, NCR Corporation, KIOSK Information Systems , Olea Kiosks Inc., Frank Mayer and Associates, Inc., Source Technologies, Diebold Nixdorf, Embross, Meridian Kiosks , REDYREF Interactive Kiosks, Lilitab, LLC , Acante Solutions Limited, SlabbKiosks, Advantech Co., Ltd., Intuiface, ZIVELO , Aila Technologies, Inc., ADVANCED KIOSKS, DynaTouchs, Peerless-AV are the top players in Interactive Kiosks Market.
We will send you an email with login credentials to access the report. You will also be able to download the pdf.
Basically choose Pay by Purchase Order when you are checking out. We will connect with you via email to set up your order.
Call us, email us, or chat with us! We encourage your questions and feedback. We have a research concierge team available at all times, and included in every purchase.