A kiosk is a small, standalone physical structure that displays information or provides a service for business purposes. Kiosks can be categorized into manned and unmanned kiosks, and unmanned kiosks can be digital or non-digital. Kiosks are installed at retail stores, airports, and government organizations to cater to a wider customer base. Digital kiosks are placed near movie theatres for providing online banking or ticket sales services. Also, information kiosks allow customers 'fast and hassle-free' access to products.
Technological advancements have resulted in the evolution of kiosks, enabling them to perform functions such as provide directions on maps and facilitate bill payment. Kiosk components such as coin hoppers, bill acceptors, card readers, and thermal printers are used to accomplish customized tasks. Kiosks prevent long queues at intensive service places such as malls for bill payments, banks for making deposits and withdrawals, and buying a railway ticket. Thus, customer experience is enhanced with kiosks, which propels market growth.
Overcoming the need for human resources in organizations is also one of the prominent drivers for the global kiosk market. The report of the Bureau of Labor Statistics forecasts a 1% drop in the number of cashiers between 2016 and 2026, or loss of an equivalent of 30,600 positions out of 3.5 million. Kiosks are cost-effective and an efficient medium for streamlining monotonous business processes. Hence, the adoption of kiosks is increasing in the business arena. Rising use of kiosks at the vending stands that sell foods and beverages, owing to flexibility and space constraints, is also fuelling the market growth.
The global kiosk market is constantly growing and is expected to register a CAGR of 6.9% during the forecast period 2019–2026.
Geographically, the global kiosk market is segmented into North America, Europe, Asia-Pacific, and Latin America and the Middle East and Africa (LAMEA).
North America is expected to experience high growth, owing to the increasing demand for kiosks for vending machines in retailing and at airports. Also, wide applications of kiosks across numerous industries are supporting market growth in the region. For instance, retail stores, including Zara and Burberry, are experimenting with kiosk at selected stores for online orders and returns.
In Europe, the Kiosk market is anticipated to surge during the forecast period due to wider use of kiosk in the tourism and entertainment industry. The leading countries for the kiosk market in the region are the U.K., France, Germany, Spain, and the Netherlands. Furthermore, the integration of advanced digital technology to increase the efficiency of kiosk systems, prevent fraud malpractices, and theft in retail stores is also expected to bolster market growth during the forecast period, 2019—2026.
Asia-Pacific is a prominent region for the growth of the kiosk market, attributed to the adoption of kiosks in high-end service industries such as airport, railway, entertainment, and retail. Also, the use of kiosks is increasing in this region, owing to the emergence of new business models. In August 2017, the Singapore-based grocery store chain NTUC FairPrice opened a cashless, unmanned convenience store on the campus of Nanyang Polytechnic.
LAMEA is expected to grow steadily compared to other regions. Increased population and rapid growth in industrialization fuel the demand for kiosks in the region. In Africa, the kiosk market is unexplored; hence, kiosk manufacturers can seek to establish their presence in the region.
The global kiosk market is segmented by product type and application.
On the basis of product type, the market is segmented into ticketing kiosk, information providing kiosk, banking & financial kiosk, patient self-service kiosk, HR & employment kiosk, photo kiosk, and others. Among these, ticketing kiosks are foreseen to collectively generate nearly half the total demand during the forecast period 2019–2026. The feature of e-payment via VISA, MasterCard or Nets is expected to boost the growth of ticketing kiosk in coming years.
On the basis of industry vertical, the market is segmented into retail, transportation, BFSI, healthcare, hospitality, and others. The retail industry is expected to hold the highest share in the kiosk market during the forecast period, due to increasing installation of kiosks among the shops and malls.
The key players in the global kiosk market are Kiosk Information Systems, Inc. (U.S.), Honeywell International Inc. (U.S.), NCR Corporation (U.S.), Fujitsu Limited (Japan), Diebold Nixdorf Corporation (U.S.), Slabb Kiosks (U.S.), Hitachi, Ltd. (Japan), Glory Limited (Japan), IBM Corporation (U.S.), and Eastman Kodak Company (U.S.), among others.
In November 2018, NCR acquired Stoplift Checkout Vision System, a company involved in computer vision system technology that primarily focuses to prevent theft in a retail environment.
Deployment of kiosks has already improved sales for countless corporations by reducing the waiting time and improving efficiency. The growing number of ATMs in regions such as Asia-Pacific and LAMEA has the potential to drive the market growth in coming the years. For instance, the Middle East bank Emirates NBD partnered with the Diebold Nixdorf Corporation to install the first-ever integrated digital kiosk.
Kiosks allows customers to access a variety of bank services and sign up for new products beyond regular banking hours any day of the week. Our kiosk market report covers the market potential in various segments across the globe with region-wise analysis. Moreover, the following sections are specifically covered in the report.