The museum management software offers solutions and services such as managing and researching, ticketing solution, and event registration management for museums. It helps in increasing their efficiency, quality, and consistency. The software is an amalgamation of all the different kinds of services provided, which further reduces administration costs. The costs and management are further reduced by using the cloud-based service.
Antiques can be showcased and sold on the online platform by digital publishing software in collaboration with the museum management software. The museum management solution market’s most prominent driver is the rising tourism activities across the globe.
The rising need for management software drives the museum management software market. It comprises an easy and user-friendly platform that integrates museum operations thus reduces administration costs and increases the return on investment. Furthermore, the software enables easy management of the database in terms of collections of antiques, visitors, members and staff, and the revenue generated.
Government initiatives to promote tourism through different channels such as campaigns, advertisements, and live experiences are increasing the number of museum visitors. Additionally, increasing investments by governments across the globe are boosting the development of museums. As per the Budget 2020 of the U.K., the departments of Digital, Culture, Media, and Sports will be investing USD 62.03 million per year for the next five years in the Cultural Investment Fund for the maintenance and development of museums, libraries, and heritage sites. Similarly, the U.S. government has provided several national and regional grants to digitize local museums, further driving the market growth.
The necessary skill and knowledge required in a conventional museum comprise excellent communication skills and knowledge of antiques. The incorporation of museum management software has digitalized museum operations, which has further widened the gap between conventional skills and digital skills. The scarcity of skilled laborers to handle the software is hampering the market growth.
By component, the museum management software market has been bifurcated into solutions and services. The solutions segment comprises collection management, contact management, event registration management, ticketing solution, and membership management.
The collection management solution electronically manages information regarding the museum's antique collection. It collaborates with digital publishing software to showcase the collection on the online platform. The ticketing solution is used for the sale and distribution of tickets. The contact management solution is developed from the customer relationship management (CRM) aspect that helps in enhancing sales. The services segment comprises consulting services and training services. The consultancy services segment assists museums on issues related to heritage and culture and aids in formulating growth strategies.
By deployment, the market is segmented into web-based and cloud-based. The web-based segment grabs the largest market share. Museum management software companies are deploying their applications on web-based service due to their ability to provide a unique experience to customers. Companies such as PastPerfect, Museum Space,and Collection Harborare deploying their applications on cloud-based services.
Cloud-based service has enabled customers to use the required amount of servers. It also provides outsourced services for their security and maintenance and works offline. Thus, it is extensively used in museums with poor internet connectivity. The transition from web-based to cloud-based applications will occur in the coming years.
Government and non-government organizations manage the end-user segment. Globally, the rising need for digitalization in institutions, fine art and crafts, historical, and legal services are providing impetus to the market growth. Museums and institutions use the software for its efficiency and consistency in managing operations. The software also helps in demonstrating fine arts and crafts on online platforms.
Europe houses the world’s largest museums, such as the Louvre Museum in Paris, The British Museum in London, Rijksmuseum in Amsterdam, The Pompidou Centre in Paris, and the National Gallery in London, among others. As per the World Tourism Organization, Europe is the leading tourist destination, with approximately 710 million tourist arrivals in 2018. Thus, rising tourism activity in the region provides an impetus to the market growth.
The region is backed by global investments and government support in terms of museum development and management. For instance, recently, the Department for Digital, Culture, Media, and Sport invested about USD 62.03 million every year for the next five years for the maintenance and development of museums in the U.K. Additionally, the regional market is bolstered with the presence of key players such as Skin Soft, Museum Space, Versai, Modes, and Zetcom.
North America is the fastest-growing region for museum management software. The region comprises approximately 21,000 museums of art, history, science, and military and war, which drives the demand for museum management software. As per the American Alliance of Museums, in the U.S., museums contribute about USD 50 billion to the economy every year on account of rising tourism. Governments in the region are also channelizing efforts to provide National and Regional Grants for the development of all types of museums. For instance, CSA Small Museum’s Collection Care Grant, National Leadership Grants for Museums, grants by The Knight Foundation, and grants by Lucie Foundation are some of the government-issued grants.