Predictive analytics is an advanced analytics technology that determines current trends in organizations and manages their financial risks using historical and current data. Various techniques, including statistics, data mining, data modeling, machine learning, and artificial intelligence, are widely used in predictive analytics to identify financial uncertainty, catastrophes, strategic management errors, and legal liabilities. Analyzing unstructured data collected from customer emails, survey responses, banker notes, and call transcripts, banks and financial institutions frequently employ predictive analytics techniques to monitor customer behavior and identify emergent issues. It assists banks and other financial institutions develop a customer experience strategy to enhance their communications and banking services.
In recent years, a significant increase in fraudulent activities has been observed in banking and financial institutions. Customers have begun utilizing banking services via multiple channels, increasing bank forgeries such as money laundering, credit card fraud, and fraudulent loans. However, sophisticated technologies such as predictive analytics and machine learning algorithm-based fraud detection solutions can reduce fraudulent activities. Fraud detection based on machine learning enables banks to detect online fraud and rapidly recommend the necessary actions to decision-makers.
Several large institutions have begun utilizing fraud detection software based on predictive analytics to detect fraudulent activities across all channels involved in payment processing. For instance, Danske Bank has implemented Teradata's fraud detection solution, which combines machine learning and AI algorithms. The solution assisted Danske Bank in detecting 50% more real-time deception. Therefore, an increasing number of such implementations of predictive analytics for fraud detection by banking and financial institutions have been driving the expansion of predictive analytics in the banking market.
Incorporating sophisticated technologies such as AI into mobile banking applications has enabled customers to analyze account information and receive personalized financial advice. In addition, these AI-powered mobile banking applications have enhanced the ability of financial institutions to increase customers' financial wealth, gain a more comprehensive view of their finances, and attain financial objectives. Wells Fargo & Company, a community-based financial services provider, has added AI-enhanced mobile applications for analyzing account information, enabling them to provide personalized guidance and facilitate financial decision-making. An increase in such AI applications in mobile banking apps is anticipated to create lucrative opportunities for expanding the market for predictive analytics in banking.
North America is the most significant global predictive analytics in banking market shareholder and is estimated to exhibit a CAGR of 17.81% over the forecast period. Banks and financial institutions are forming alliances with providers of advanced analytics tools that offer innovative payment solutions based on machine learning and predictive analytics. In 2016, Citigroup Inc. announced a partnership with Feedzai, one of the leading Artificial intelligence (AI) companies for real-time risk management across banking and commerce. This collaboration enabled banks to make efficient and secure global payments. Several banks are also employing advanced analytics to analyze customer accounts to provide personalized insights regarding spending patterns, cash flow, and savings, which aids in customer management and retention. In addition, numerous stringent regulatory compliances imposed by the government in North America for data safety and security have increased the demand for predictive analytics software in the financial sector. For example, in 2019, the government of North America imposed on various banks and financial institutions the Gramm Leach Bliley Act (GLBA), which regulates the protection of customers' personal information and notifies customers when data is exposed to an unauthorized party.
Europe is estimated to exhibit a CAGR of 21.1% over the forecast period. Various European financial institutions and banks partnered with advanced analytics solution providers to enhance operational management, critical decision-making, and the customer experience. For example, HSBC Holdings plc. partnered with Tresata to better understand our process, people, and product data using their AI software. In the European banking market, more such partnerships are anticipated to generate opportunities for predictive analytics. Moreover, banks and financial institutions have accelerated their digitization adoption, increasing identity theft, cyberattacks, data theft, and other business-related hazards. This region's institutions are increasingly adopting predictive analytics software because of increased crime. In addition, the increasing demand for enhanced financial services, identifying customer purchasing patterns, and managing millions of credit card transactions in the region have been driving market growth.