Telecom operations manage telecom services to maintain optimal availability and few service outages. The management of network inventories, provisioning issues, network availability, and faults are all included in the telecom operations process. Additionally, new technologies like Over-the-Top (OTT), Business Support Systems (BSS), and Service Delivery Platforms (SDP) are being created, all of which are predicted to boost this industry's revenue significantly.
Telecom operations ensure that telecom services are controlled to result in the least disruption and availability. The telecom operations process includes managing duties, including provisioning challenges, network inventory management, fault management, and network availability. These processes are expensive to operate and somewhat sophisticated. Operational complexity has increased due to the telecom industry's unpredictable and continual evolution. These operations' profitability is now lower due to their increased operational costs. The operational costs that the telecom companies must cover include rent and electricity for office space as well as space for Base Transceiver Station (BTS) installation, marketing, and advertising costs, support contracts for all purchased hardware, and costs associated with dealing with foreign ISPs, infra rental from other operators/service providers, etc. Over the past few years, the cost of such surgeries has risen steadily.
Telecom operators can shorten the path by integrating their cloud-native, open, and modular solutions with the fully managed, high-performing Cloud platform. Cloud providers are concentrating on a few key areas to aid telecoms firms. These include enabling telecommunications firms to better-operating efficiencies across core telecom systems, assisting them in monetizing 5G as a business services platform, and allowing them to engage their customers through data-driven experiences. Google and Amdocs announced their partnership to allow communications service providers access to Amdocs' market-leading portfolio on Google Cloud and to offer cutting-edge data analytics, site reliability engineering, and 5G edge solutions to enterprise customers.
North America is the most significant shareholder in the global telecom operation management market and is expected to grow at a CAGR of 6.67% during the forecast period. The North American region dominates the market, with the United States holding the most significant market share due to the region's dominance in internet penetration and technology adoption, which is projected to be a significant motivator for adopting network automation solutions. According to Cisco's Annual Internet Report (2018-2023), 92% of the local population will have access to the internet by 2023. The use of linked devices was most prevalent in North America due to the continent's continuous leadership in adopting new technology. A wide range of endpoints is being created by the growing number of linked mobile devices, increasing the need for trustworthy network architecture as more people, devices, and applications depend on the network for essential connectivity. Amdocs, a company that offers software and services to businesses in the media and communications industry, revealed its cloud-native Amdocs Service & Network Automation solution.
Europe is expected to grow at a CAGR of 7.68%, generating USD 23.20 billion during the forecast period. The region is a significant driver and adopter of innovative and better telecom services because several European countries are making considerable expenditures on their digital infrastructures. The region's market is also expanding due to the workforce mobility and cloud migration initiatives that many businesses have implemented in response to cost and regulatory concerns. One of Europe's largest telecom markets is found in the United Kingdom. The United Kingdom has a far higher mobile and broadband penetration rate than the rest of Europe because of some of the biggest telecom equipment companies. Additionally, 5G campus networks are being implemented across numerous industry sectors by German telecom companies. Together with Mercedes-Benz and Ericsson, Vodafone is building 5G private networks for the German Mercedes-Benz "Factory 56" that makes automobiles.
Asia-Pacific is one of the critical regions for the telecom operation management market because of its fast-expanding telecom sector and sizable customer base. Due to the increasing efforts made by the Chinese government, telecom operators, and suppliers to build 5G as quickly as feasible, more money is being invested in the industry under study. SMEs are investing to accelerate the adoption of cloud-based and cutting-edge technological solutions in the telecom business. Countries like China and India provide significant growth potential in the region. India is among the nations that are digitizing most quickly in the world due to the explosive growth of mobile connectivity, the widespread deployment of internet infrastructure across the country under the venerable BharatNet program, the exponential growth in data consumption, and the appearance of start-ups in the field of digital transformation that are providing millions of Indians with new opportunities for employment, services, and wealth. The adoption of digitization is thus the main element affecting the investigated market in India.
The global telecom operations management market’s major key players are IBM Corporation, Telefonaktiebolaget LM Ericsson, Oracle Corporation, Hewlett Packard Enterprise Development LP, Nokia Corporation, Amdocs Inc., Netcracker Technology Corp, Cisco Systems Inc., Accenture PLC, SAP SE, NEC Corporation, Comarch SA, ZTE Corporation, ServiceNow Inc., and TATA Consultancy Services Limited.