BFSI Crisis Management Market

Market Overview

The Total Addressable Market (TAM) for BFSI Crisis Management was valued at USD 10.98 billion in 2021. It is expected to reach USD 49.07 billion by 2030, growing at a CAGR of 18.1% during the forecast period (2022–2030).

An application of crisis management strategies is intended to assist organizations in managing various business operations, including lending, payments, international money transfers, personal finance, equity financing, and insurance. To safeguard an organization's reputation and to address threats to its financial stability, the well-being of its employees, and general public safety, crisis management strategies are now more critical than ever in the financial services sector.

One of the most recent developments in financial technology is crisis management in the banking, financial services, and insurance (BFSI) industries. Big data, cloud computing, machine learning (ML), and artificial intelligence (AI) are all used to deal with various incidents and potential emergencies in the banking sector. In addition, it aids in preserving the financial institution network's dependability and credibility. The demand for BFSI crisis management solution providers is rising globally as they enhance financial services, risk mitigation and fraud detection, and cyber security.

Market Dynamics

Market Drivers

Increasing Awareness of Crisis Management Strategies in the BFSI Sector

Crisis management solutions are highly sought-after in the BFSI market because they assist financial institutions in identifying incidents and emergencies, reducing business risk, and mitigating risk. Major market players are concentrating on enhancing risk mitigation tactics and fraud detection through cutting-edge crisis management solutions. Additionally, financial institutions and banks are increasingly implementing crisis management strategies to control their business operations, uncover fraud, and deal with multiple crises in the industry. As a result, the BFSI industry has seen a greater uptake of crisis management solutions, which is helping to drive the market's expansion.

Digitization of Banks and Financial Institutions

Banks and financial institutions quickly implement digital platforms and networked solutions to run their operations. FinTech is offering these industries digitalized solutions for monitoring and reducing business risks, detecting fraud, and improving incident and compliance management. Additionally, FinTech offers automated solutions to enhance effectiveness and customer experience. Thus, the rapid adoption of FinTech has resulted from the surge in digitalization, significantly increasing the dependence on FinTech software solutions. As a result, these elements work together to expand the global market.

Market Restraints

Complex Network Management

FinTech manages enormous amounts of data for businesses involved in finance, complicating global networks' management. Additionally, because FinTech uses a variety of service providers to deliver its services, banks and financial institutions refrain from giving any third parties access to customer data for business management. Therefore, managing a vast business network becomes complicated due to the massive flow of data and information among financing firms. This is expected to hamper global BFSI crisis management market growth over the forecast period.

Market Opportunities

Increased Customer Satisfaction

Regarding automated fraud detection, quick payment systems, and increased accessibility to financial solutions, fintech offers solutions that enhance the customer experience. Additionally, FinTech is a relatively new industry that is expanding quickly because of the creative solutions it offers to banks and financial institutions. The automated FinTech solution improves the user experience that provides faster service while saving financial institutions time and effort. The global market expansion is anticipated to benefit from improvements in the overall customer experience in the coming years.

Regional Analysis

By region, the global BFSI crisis management market is segmented into North America, Europe, Asia-Pacific, and LAMEA.

North America Dominates the Global Market

North America is the most significant shareholder in the global market and is expected to grow at a CAGR of 16.7% during the forecast period. Canada and the United States comprise the North American BFSI crisis management market. The expansion of the BFSI crisis management market in North America is attributed to the rise in business contingencies brought on by the adoption of the online mode business model and the rise in the trend of the work-from-home culture. The main drivers of market growth are the rise in data theft problems and the increase in third-party risk management among businesses in the BFSI sector. Most banks and financial institutions in the United States have adopted crisis management services as businesses in the BFSI sector use technologies like artificial intelligence, machine learning, and advanced analytics. In addition, rising technology partnerships between central banks and financial institutions in this region and increased awareness of crisis management solutions among banks and financial institutions both significantly contribute to market growth.

Asia-Pacific is expected to grow at a CAGR of 20.5%, generating USD 16,686.87 million during the forecast period. China, India, Japan, Australia, South Korea, Singapore, and the rest of Asia-Pacific are all included in the analysis of the Asia-Pacific market. The Asia-Pacific BFSI crisis management market has the highest growth potential as more financial institutions, banks, and insurance companies adopt crisis management software and services to boost organizational efficiency, lower compliance risk exposure, and improve bureaucratic competence. China, India, and Japan are three key nations driving Asia-Pacific's BFSI crisis management market. In addition, Asia-Pacific is an emerging market that is anticipated to take up a sizable portion of the market share over the forecast period.

Europe is expected to grow significantly over the forecast period. The UK, Germany, France, Italy, Spain, the Netherlands, and the rest of Europe are all included in the European market analysis. The demand for crisis management solutions in this region is also driven by ongoing technological developments in the banking industry and an increase in the adoption of digitalized business models among financial institutions. Furthermore, reducing regulatory risks through straightforward methods and shortening the time required for consumer onboarding are the main factors propelling the adoption of crisis management solutions in European countries. Companies across Europe, including those in the UK, Germany, and France, use crisis management tools because they efficiently facilitate transactions between counterparties and enhance operational security. Additionally, adopting new technologies like artificial intelligence and machine learning is boosting the demand for and use of crisis management solutions among banks and other financial institutions. As the demand for improved and secure financial services has grown, banks and other financial institutions all over the region are looking for crisis management solutions, which are helping the market expand.

Latin America, the Middle East, and Africa are all included in the analysis of the LAMEA market. Banks and financial institutions can benefit from the BFSI crisis management solution in several ways, including enterprise risk management, incident management, information security risk, and risk management alternatives, all of which are driving factors in the market's expansion. Allowing end-users to track compliance deadlines, submit online claims, and ensure legal certainty in public-private actions are some of the main factors boosting the BFSI crisis management market. The growth of crisis management in LAMEA is driven by the development of the capital market and banking sector in nations like the UAE, Brazil, and Mexico, as well as an increase in IT spending.

Additionally, numerous financial and banking institutions in LAMEA have significantly uptake cutting-edge technologies combined with big data analytics, predictive analytics, and machine learning. To reduce the risks of regulatory compliance, cyberattacks, and other physical and informational risks to internal systems in organizations, banks, and other financial institutions are increasingly in need of crisis management solutions.

Segmental Analysis

The global BFSI crisis management market is segmented by component, enterprise size, end-user, deployment model, and application.

By Components Analysis

Based on components, the global market is bifurcated into solutions and services.

The solution segment is the highest contributor to the market and is expected to grow at a CAGR of 17.6% during the forecast period. Solutions for BFSI crisis management are frequently employed to foresee potential problems, including monitoring real-time risk issues, enterprise risk management, third-party risk management, IT security risk, compliance management, data privacy, and incident management. Banks and financial institutions use these solutions in a variety of business sectors. Additionally, crisis management tools assist businesses in the BFSI industry lower the burden, risks, and expenses of handling financial data and facilitating market regulatory services.

BFSI crisis management services are frequently used because they make risk management, fraud detection, human error detection, and compliance management more accessible. By using a managed service model, these services allow the banking and financial industries to deliver complex risk and compliance activities. Additionally, BFSI crisis management services guarantee a higher level of transparency for clients and are delivered through a network of highly skilled local partners in the market and solution providers.

By Enterprise Size Analysis

Based on enterprise size, the global market is bifurcated into large enterprises and small and medium enterprises (SMEs).

The large enterprise segment owns the highest market share and is expected to grow at a CAGR of 17.8% during the forecast period. Organizations with annual revenues greater than USD 1 billion and staff sizes greater than 1,000 are considered large enterprises in the BFSI sector. These businesses are looking into novel approaches to transform their operational procedures successfully. Significant investments drive the demand for crisis management solutions among these enterprises to implement cutting-edge solutions and increase interconnected hardware, servers, and software across business operations. In addition, crisis management offers extensive business services and solutions to deal with casualties like third-party risk management, compliance management, and human error detection.

Small and medium-sized businesses (SMEs) have fewer than 1,000 employees and annual revenues of less than USD 1 billion in the BFSI sector. These SMEs typically have constrained financial resources, internal IT skills, and resources. Every SME's primary goal is to turn a profit and stay in operation for the long term. These businesses can manage crucial workflows and operations, technological disasters, and security breaches with BFSI crisis management solutions and services.

By End-User Analysis

Based on the end-user, the global market is bifurcated into banks and insurance companies.

The bank segment is the highest contributor to the market and is expected to grow at a CAGR of 16.6% during the forecast period. Banks are mainly implementing crisis management solutions for several risks that arise during banking operations, including credit, liquidity, and interest rate risk. Banks have also digitally transformed their business operations to enhance their current business models and are investing significantly in cutting-edge crisis management tools. Additionally, crisis management offers banks a seamless way to streamline compliance oversight and lower regulatory risks, which boosts market expansion.

Insurance companies are primarily implementing cutting-edge crisis management solutions due to significant trends toward automation and digitization, driven by changing demographics, customer expectations, and competitive pressures. These businesses frequently choose crisis management to monitor, secure and manage sensitive real-time consumer data. Additionally, the insurance industry's use and adoption of technologies like cognitive computing and machine learning are accelerating the demand for crisis management solutions.

By Deployment Model Analysis

Based on the deployment model, the global market is bifurcated into on-premises and cloud.

The on-premises segment owns the highest market share and is expected to grow at a CAGR of 14.6% during the forecast period. The on-premise deployment model enables the software to be installed and applications to run on systems already in the organization's facilities. Additionally, it offers total control over the entire infrastructure, including the hardware and software. On-premise has widely used in the banking and financial services and insurance (BFSI) industry because it helps keep sensitive data on servers secured behind the corporate firewall for financial institutions and banks. As a result, there is a tremendous market demand for crisis management products.

A vendor or service provider hosts the application, and access to its functionality is provided as a service remotely, according to the cloud-based deployment licensing and delivery model. Since it focuses primarily on the real-time exchange and storage of data through cloud servers, file sharing, and block storage, the cloud-based deployment model adopts crisis management solutions. Therefore, the market's demand for crisis management continues to grow due to the massive exchange and storage of real-time data made possible by advanced technologies.

By Application Analysis

Based on application, the global market is bifurcated into disaster recovery and business continuity, risk and compliance management, crisis communication, and incident management and response.

The incident management and response segment is the highest contributor to the market and is expected to grow at a CAGR of 16.7% during the forecast period. Detecting, looking into, and responding to incidents across various business entities is made possible by a set of practices, procedures, and solutions known as incident management. In addition, incident response is a structured strategy for dealing with various cyber threats, security incidents, and data breaches. The purpose of this application segment is to locate, stop, and reduce the expense of a cyberattack or another live incident.

Management of risk and compliance aids in identifying regulatory and compliance risks and foreseeing potential threats in the regulatory business environment. Risks like data theft, business risk, and cyber-attacks are all addressed by the BFSI crisis management. Additionally, businesses in the BFSI sector are implementing several crisis management solutions to reduce financial, reputational, and operational risks due to the increasing severity of cyberattacks.

Recent Developments

• October 2022- The COP27 World Climate Summit - The Investment COP announced a partnership with Everbridge, Inc., the industry pioneer in critical event management (CEM) and national public warning software solutions, to present on the synergy between index-based insurance and Public Safety solutions as crucial climate adaptation measures. Everbridge is a pioneer in showcasing the novel advantages of combining public safety technology with insurance products to give businesses and governments a comprehensive strategy to address climate risk and resilience.
• June 2022- The Rajiv Gandhi Center for Advanced Technology has been established thanks to a partnership between the Rajasthani government and SAS India (RCAT). This initiative will support young people seeking employment in an increasingly digitalized economy that prioritizes cutting-edge tech skills like Big Data, Advanced Analytics, Artificial Intelligence, and Machine Learning.