Computerized Maintenance Management System (CMMS) Market

Market Overview

The global computerized maintenance management system (CMMS) market size was valued at USD 950.4 billion in 2023. It is estimated to reach USD 2064.3 billion by 2032, growing at a CAGR of 9% during the forecast period (2024–2032). A Computerized Maintenance Management System (CMMS) is a software application that automates and improves maintenance management procedures inside an organization. CMMS solutions help to plan, track, and optimize asset, equipment, and facility maintenance activities. The primary goal is to increase physical assets' efficiency, dependability, and lifetime while reducing downtime and associated expenses.

Furthermore, the emergence of new technologies such as the Internet of Things (IoT), artificial intelligence (AI), and analytics to provide valuable insights, cloud services, and the need for asset-intensive industries to extend asset life and defer capital investments all contribute to computerized maintenance management system (CMMS) market growth. Furthermore, factors such as effective maintenance methods, cheap costs, and time-saving services drive the development of the computerized maintenance management system (CMMS) market.

Market Dynamics

Global Computerized Maintenance Management System (CMMS) Market Drivers

Increasing Awareness of Maintenance Optimization

Organizations are increasingly understanding the value of preventive maintenance in lowering unplanned downtime. Companies using CMMS to schedule and track routine maintenance work can avert equipment failures and increase asset lifespans. For example, research conducted by the United States Department of Energy discovered that preventive maintenance can result in energy savings and increased operational efficiency in manufacturing facilities. Companies recognize that regular maintenance, enabled by CMMS, can increase the reliability and lifetime of essential equipment. This is especially important in energy-related industries, where equipment longevity directly affects operational expenses. According to a Tech-Clarity survey, 79% of firms reported that maintenance had a moderate to high impact on overall business success. This recognition highlights the importance of upkeep in organizational performance.

Furthermore, businesses are increasingly employing CMMS to track key performance indicators (KPIs) such as mean time between failures (MTBF) and mean time to repair (MTTR). This emphasis on critical metrics shows a dedication to constant improvement and optimization. The growing awareness of maintenance optimization may be seen in both the adoption rates of CMMS solutions and the industry's recognition of maintenance's strategic importance. As firms acknowledge the need for good maintenance management in achieving overall operational excellence, the Computerized Maintenance Management System (CMMS) market trend is predicted to expand.

Global Computerized Maintenance Management System (CMMS) Market Restraints

High Initial Cost

The cost of acquiring CMMS software licenses varies depending on the number of users, features provided, and deployment style (cloud-based or on-premise). For example, a medium-sized manufacturing company may pay significant costs to license a comprehensive CMMS solution with several users and functionalities. The cost of a CMMS (Computerized Maintenance Management System) varies according to the plan and number of users. For example, eMaint CMMS offers three pricing levels, the Team plan costing USD 33 per user per month for up to three users. The Professional plan costs USD 85 per user each month and requires a minimum of three users. The Enterprise plan supports five or more users. According to Illumina, the typical monthly cost for small organizations is USD 50 per user. However, large enterprises with complex capabilities can cost up to USD 200. A bespoke CMMS solution for midsized businesses might cost between USD 10,000 and USD 50,000. 

Furthermore, customizing a CMMS to meet specific corporate demands may incur additional costs. For example, a large facility with specific maintenance procedures may require substantial customization, increasing costs. Integration with existing company systems, such as company Resource Planning (ERP) software, may incur additional fees.

Global Computerized Maintenance Management System (CMMS) Market Opportunity

Integration with Advanced Technologies

CMMS vendors can further integrate modern technologies such as artificial intelligence (AI), machine learning, and predictive analytics. This integration can improve CMMS's predictive maintenance capabilities by providing precise insights into equipment health and optimizing maintenance schedules. According to IDC, the two IoT use cases with the highest investment in 2023 are Manufacturing Operations (USD 73.0 billion) and Production Asset Management (USD 68.2 billion). Furthermore, integrating machine learning algorithms into CMMS allows you to optimize maintenance schedules based on equipment usage patterns, ambient variables, and historical data. In a transportation fleet, a machine-learning CMMS may assess vehicle usage trends and prescribe the most efficient preventative maintenance schedules, reducing disruptions.

Additionally, CMMS providers can use augmented reality technologies to give maintenance staff dynamic, real-time equipment repair and inspection advice. Using AR-enabled devices, personnel may precisely complete maintenance chores by following step-by-step instructions overlaid on equipment. As a result, CMMS providers that take advantage of these technical opportunities can provide their clients with more complex, data-driven solutions, resulting in increased maintenance efficiency and asset performance.

Regional Analysis

North America Dominates the Global Market

The global computerized maintenance management system (CMMS) market analysis is conducted in North America, Europe, Asia-Pacific, the Middle East and Africa, and Latin America.

North America is the most significant global Computerized Maintenance Management System (CMMS) market shareholder and is estimated to grow at a CAGR of 9.4% over the forecast period. North America dominates the CMMS market due to the presence of numerous essential players, including eMaint, Hippo, Service Channel, FIIX, Mpluse, DPSI, MicroMain, Fastrak, FMX, Limble CMMS, and CMMS Data Group, which serve the majority of local and foreign enterprises. According to Deskera's 2023 report, the US manufacturing industry is rapidly adopting Industry 4.0 technologies such as artificial intelligence (AI) and the Internet of Things (IoT). By 2023, the report predicts that more than half of enterprises will have used these technologies. According to the United States Census Bureau, 5,044,748 new businesses were established in 2022. This is a 44% increase from 2019 to 2022, with the most significant increase in Southern states. 

In addition, North America is home to modern innovations and efficient technological infrastructure. According to the United Nations Conference on Trade and Development's 'Digital Economy Report 2019', the United States accounts for 26% of global IoT spending, indicating a solid increase in industrial digitalization. According to Deloitte, the technology industry has not only weathered the pandemic-driven changes of recent years but has thrived. However, Springboard reports that the tech industry is gradually rebounding from widespread layoffs in 2022 and 2023. Thus, increased technology adoption, a growing requirement to manage complex technologies, and an expanding number of organizations have all aided the expansion of the CMMS market.

Furthermore, the United States and Canada are driving growth in North America thanks to rising ICT spending and solid cloud infrastructure. According to predictions, the usage of CMMS software in the United States will expand by 2% to 3% between 2021 and 2023, driven by the growth of small and startup manufacturing hubs around the country. Many highly qualified and tech-savvy professionals who can work with advanced solutions also cause the area market. Vendors in the region are increasingly delivering integrated solutions, including disruptive technologies such as AI, allowing end users to reduce downtime and increase productivity. 

Asia-Pacific is anticipated to exhibit a CAGR of 9.6% over the forecast period. Asia-Pacific is predicted to have the highest growth in the PIM market, owing to increased smartphone penetration, positive government measures supporting digitalization, and the existence of nations like China and India, which account for approximately 36% of the world population. According to the GSMA, the Asia-Pacific area has a smartphone adoption rate of 94%, higher than the global average of 92%. By 2030, smartphone use in APAC is expected to exceed 90%. Furthermore, smartphone adoption among internet users in Southeast Asia is expected to hit 90% by 2025. However, many of the region's population will continue to avoid smartphones. 

Additionally, the Chinese government plays a vital role in influencing the start-up ecosystem through rules, regulations, and assistance programs. Initiatives such as the Made in China 2025 initiative and different innovation parks give incentives and resources to promote entrepreneurship, driving market growth.

Europe holds a significant market share. All major industry sectors in Europe have increased their use of technology. And industries in the United Kingdom are experiencing the most significant shake-up since deregulation. A shift toward renewable energy sources and a higher reliance on digital technologies has altered every industry. The United Kingdom also intends to bring new plants online and is exploring small modular reactor (SMR) prospects to mitigate some of the predicted reduction in nuclear power. The government plans to build up to 24 GW of new nuclear capacity by 2050, accounting for approximately 25% of total electricity generation. Great British Nuclear (GBN), sponsored by the Department for Energy Security and Net Zero, was established to accelerate the delivery of new nuclear projects by establishing an overarching organization to manage the selection of new nuclear sites and technology, which is projected to drive the market.

Segmental Analysis

The global computerized maintenance management system (CMMS) market is segmented based on component, deployment, organization size, and vertical.

The market is further segmented by component into Solutions and services.

The solution generates the most revenue in the market.

Solution

The solution segment had the largest market share, reaching 65%, and will continue to dominate the market during the forecast period. CMMS systems are intended to streamline and improve maintenance management processes. These systems frequently incorporate asset management, work order management, preventative maintenance scheduling, inventory management, and reporting/analytics. The market's expansion is linked to the desire to reduce downtime, eliminate human error, and optimize resources. According to our research, the average downtime cost per hour varies by industry, ranging from USD 100,000 to over USD 540,000. On October 7, 2023, strikes by the Palestinian group Hamas disrupted internet traffic in several ways. CMMS features such as continuous monitoring, operational processes, and fast actions help to reduce downtime.

Services

The software segment is gaining traction owing to the rapid expansion of start-ups and organizations, which drives adoption. Organizations rely on service providers to guide them through implementing and maintaining a CMMS, ensuring that the technology matches their operational goals and provides long-term value. The category is further segmented into inventory management, work order management, labor management, preventive and predictive maintenance, and facilities management.

Based on deployment, the market is fragmented into Cloud and on-premise.

On-premise accounts for the largest share of the market.

On-Premise

The on-premise segment dominates the adoption of the Computerized Maintenance Management System (CMMS) market. On-premise PIM tools, data management systems, and procedures employ in-house servers, and all software capabilities are designed to be used within the organization's network. On-premise deployment allows more control over data security. Organizations manage their servers and can adopt security measures tailored to their specific needs and regulatory requirements. As a result, on-premise systems are safer and more secure, and large organizations prefer them to protect sensitive data such as sales, personnel information, and marketing and product strategy. 

Cloud

The cloud category will have a greater CAGR during the projection period. The cloud sector accounts for more than 62% of the global market share due to its ease of use, low ownership and maintenance expenses, rapid connectivity, and easy accessibility. Cloud deployment enables SMEs to reduce operational costs, and cloud-based CMMS provides hassle-free, quick app upgrades for the most recent releases. Lower IT expenses, increased communication bandwidth, scalability, data storage, accessibility, disaster recovery, and other advantages have all contributed to the growing popularity of cloud deployment among small and medium-sized organizations. Furthermore, cloud deployment sometimes employs a subscription-based or pay-as-you-go pricing model, lowering initial costs. It reduces the need for significant hardware investments and enables enterprises to budget more accurately.

The market is sub-segmented into SMEs and large enterprises based on organization size.

SMEs influenced the market growth.

SMEs

The SME segment dominates the adoption of the Computerized Maintenance Management System (CMMS) market. SMEs have a more significant market share because CMMS provides advanced maintenance functions in a single software bundle at a reasonable cost. Favorable government policies, as well as increased investments, partnerships, and collaborations, have aided the expansion of SMEs worldwide. Asia has the highest number of small and medium-sized firms (SMEs) per region. In Asia, SMEs account for more than 96% of all enterprises and create two-thirds of private-sector jobs. Southeast Asia accounts for 97% of all enterprises and employs 67% of the working population, with Sub-Saharan Africa following closely after. However, these regions need to catch up to advanced countries regarding ICT expenditure.

Large Enterprise

Large enterprises often have more extensive maintenance requirements, requiring a variety of assets and buildings. CMMS solutions for large businesses are built to handle the complexities of managing many assets, preventative maintenance plans, and work orders across various departments or locations. Large organizations rely heavily on customization tools to adjust the CMMS system to unique industry requirements and internal workflows. While large businesses may have more excellent resources for on-premise systems and customization, cloud-based CMMS has gained popularity due to its scalability and flexibility.

Verticals can further bifurcate the market into Energy and Utility, Manufacturing, Healthcare and Life Sciences, Transportation and Logistics, Public Administration, Retail, IT and Telecom, and Oil and Gas.

The manufacturing segment is a significant contributor to the market.

Manufacturing

The manufacturing sector accounts for most of the global CMMS market, owing to the pressing need to manage companies' manufacturing sites. The software provides features that streamline operations, control maintenance costs, maximize equipment uptime, avoid equipment failure, meet service and production demand, extend equipment lifecycle, and increase productivity. According to UpKeep Maintenance Management, a CMMS/EAM solution supplier, poor maintenance activities caused 30% of all deaths at industrial sites. Furthermore, the paper indicated that 80% of factories utilize preventative maintenance, with more than half using predictive maintenance with analytical tools. Likewise, over half of manufacturing industry executives and engineers utilize CMMS to manage their production lines and maintenance schedules.

Energy and Utility

CMMS systems customized for this vertical handle the specific maintenance requirements of power plants, utilities, and energy-related infrastructure. These solutions aid in improving asset performance, scheduling preventative maintenance for necessary equipment, and ensuring energy-producing facilities' reliability. 

Impact of covid-19

The COVID-19 pandemic has brought unprecedented times globally across various industry verticals. The CMMS market has observed a steep downturn on account of the temporary halt of business operations to support stringent regulations. Interestingly, the market has noted an uptick in the healthcare sector due to the increasing need for workload optimization, maintenance planning, and equipment maintenance in combating the pandemic.

The CMMS market is expected to witness a slump during 2020, with disrupted manufacturing, transportation and logistics, retail, and supply chain sectors curtailing growth. New investment areas, including the integration of advanced technologies such as IoT and IIoT, are expected to remain suspended till 2021.The market is expected to gain traction by late 2021 or early 2022 with the return of normalization.

• India’s industrial output shrank by 16.7% (National Statistical Office (NSO))
• Italy observed an 11% decline in industrial output (European Union)
• The U.K.’s manufacturing sector has marked a 6% decline in growth (European Union)

Lower industry output inevitably disturbs the CMMS market. The pandemic’s drastic impact on many business verticals has encouraged organizations to switch from an availability-driven strategy to a cost-driven strategy. This change is expected to pave the way for CMMS adoption for workload optimization, enhanced maintenance, and continuity of training and consultation services among limited industries.

In light of the evolving scenario, companies are introducing products that can tackle changing business needs. In 2020, Spacewell, a leading global CMMS provider, launched new digital solutions to help workplace managers with new and updated digital tools to monitor workforce and inventory and schedules, allocate workloads, and ensure compliance and mitigate short-term disruption. These people-centric tools will also help firms drive performance improvements and improve workplace well-being in the long term post-COVID-19.

Recent Developments

• October 2023- Robert Dyas collaborated with renowned prop-tech firms Facilio and NJRobinson to improve their energy management techniques.
• September 2023- Fiix by Rockwell Automation launched its first artificial intelligence predictive maintenance software, Asset Risk Predictor.