Clinical Communication and Collaboration Market

Market Overview

The global clinical communication and collaboration market size was valued at USD 2.19 billion in 2022. It is estimated to reach USD 9.35 billion by 2031, growing at a CAGR of 17.5% during the forecast period (2023–2031). These clinical communication platforms encourage providers to employ collaboration solutions and services to provide consumers with better healthcare services, offering promising market growth potential.

Platforms for secure messaging that interface with clinical systems to improve workflow for doctors, nurses, and other care team members are called clinical communication and collaboration (CC&C) platforms. These solutions can be used on a desktop or mobile device. Secure messaging systems that concentrated on texting in a HIPAA-compliant way gave way to CC&C platforms. A clinical communication and collaboration platform will also link with clinical scheduling systems, nurse calls to speed up patient response times, the call center, and hospital phones to effortlessly discuss who is on call and a clinician's availability.

A clinical communication and collaboration platform's increased workflow features promote physician-nurse communication, offer insight and faster response times for SEPSIS or STEMI activation, coordinate admissions and discharges, and handle trauma alerts.

Market Dynamics

Global Clinical Communication and Collaboration Market Drivers

Rising Demand for Healthcare Providers to Leverage Efficient Communication Practices

The demand for better and more sophisticated communication techniques has grown among physicians, nurses, and other healthcare professionals. This can be related to the growing need to develop strong patient-physician connections, close the communication gap in mission-critical situations, and lessen the challenge of contacting the doctor within a certain time. By speaking with patients, getting to know their stories, and making clinical decisions based on their feedback, hospital officials can improve operational efficiency and patient care quality and promote accurate diagnosis by implementing advanced communication systems. Halo Health, Tiger Connect, and Cisco Systems Inc. are just a few clinical communication and collaboration service providers that have started providing solutions that incorporate VoIP, video services, and secure messaging platforms. These enable speedy and effective communication between medical professionals.

Solutions for clinical communication and collaboration also help hospitals and healthcare facilities work more effectively with hospital employees to consult with physicians, nurses, and patients. Care delays, readmissions, and referral delays are decreased because of the high interoperability feature of integrating clinical communication platforms with other key IT systems. By sending electronic messages to clinicians about anticipated readmissions, these platforms also give doctors and nurses timely alerts. These clinical communication platforms encourage providers to employ collaboration solutions and services to provide consumers with better healthcare services, offering promising market growth potential. 

Need for Contactless Communication and Collaboration Created by Rise in COVID Cases

The growth of the COVID-19 pandemic is accelerating the market for clinical communication and collaboration. People are advised to avoid touching sensitive surfaces in the hospital setting because of the illness's infectious and rapid spread. The demand for contactless communication and collaboration techniques within the healthcare business has been further spurred by the rapid rise in cases across the globe and the overcrowding of hospitals with COVID-19-affected individuals. Doctors and caregivers may closely monitor patient behaviors, analyze health data, and identify key patterns thanks to effective communication solutions offered by healthcare providers. These insights help doctors take the appropriate actions as and when necessary.

Organizations battling the coronavirus pandemic have begun receiving collaboration solutions from businesses at discounted or no cost. For instance, Microsoft Corporation has encouraged staff members of the National Health Service (NHS) in the United Kingdom to utilize Microsoft Teams to collaborate swiftly and effectively. Zebra Technologies Corp. and other communication product and solution providers have started offering durable communication goods, including medical-grade smartphones with lengthy battery lives that can withstand drops and bleach cleaning. These gadgets, designed specifically for use in a medical setting, come with particular communication capabilities and applications to promote effective collaboration between doctors and nurses.

Global Clinical Communication and Collaboration Market Restraint

High Initial Capital Costs

The conventional team collaboration software elements include voicemail, email, web conferencing, unified messaging, and audio conferencing. New elements have emerged, including communication-enabled business processes (CEBP), document-based collaboration, video conferencing, social media, mobility, etc. The installation of a solid network infrastructure is necessary for these components. The initial capital consists of the costs paid during network deployment and hardware and software components acquisition. Proper network implementation is essential for maximizing the potential of team collaboration software; failing to do so undermines numerous advantages that businesses can gain from team collaboration. The high costs of setting up the network infrastructures prevent several small enterprises from implementing team communication software.

Global Clinical Communication and Collaboration Market Opportunities

Electronic Health Records (EHRs) Integration with Mobile Platforms and Applications

Mobile platforms and applications enabling seamless communication and cooperation among healthcare professionals are increasingly in demand. Creating user-friendly and secure mobile solutions for activities like messaging, voice calls, image sharing and care coordination can be profitable. There is much promise in integrating clinical communication and collaboration technologies with current EHR systems. The workflow of the EHR can be made more efficient and error-free by streamlining communication. Partnering with EHR vendors or creating integrated solutions can be beneficial opportunities.

Regional Analysis

Based on region, the global clinical communication and collaboration market is bifurcated into North America, Europe, Asia-Pacific, Latin America, the Middle East and Africa.

North America Dominates the Global Market

North America is the most significant clinical communication and collaboration market shareholder and is estimated to exhibit a CAGR of 13.2% over the forecast period. The U.S.'s escalating healthcare costs are anticipated to fuel regional market expansion. To reach their goal of providing digital healthcare, the majority of hospitals in the US have put clinical communication and collaboration technologies into place. For instance, Columbia County Health Systems introduced collaboration capabilities that allow care teams that are distributed geographically to communicate in real time.

Europe is anticipated to exhibit a CAGR of 5.6% over the forecast period. The clinical cooperation and communication market is steadily expanding in Europe, thanks to measures to enhance patient outcomes and healthcare efficiency. Key markets for these solutions include nations with well-established healthcare systems, such as the United Kingdom, Germany, France, and the Nordic nations. European Union rules like the General Data Protection Regulation (GDPR) and the European Health Data Space (EHDS) initiative impact data privacy and interoperability needs.

Asia-Pacific has emerged as one of the fastest-growing regions in the global market. The market for clinical communication and collaboration is expanding quickly in the Asia Pacific due to the region's expanding healthcare infrastructure, growing acceptance of telehealth, and increasing levels of digitalization. Government initiatives to upgrade healthcare systems are the main market growth drivers in nations like China, Japan, South Korea, and India. Market dynamics vary by location due to various legislative structures, cultural norms, and healthcare practices that impact adoption rates and business potential. Patients adopting telemedicine platforms and applications have increased dramatically due to the COVID-19 outbreak in the Asia-Pacific region. As a result of the COVID-19 epidemic, digital health platforms in Singapore, Australia, and Indonesia have seen a spike in usage. Additionally, the government is promoting telemedicine broadly by making it accessible to the general public to stop the virus's spread.

In Latin America, the improvement of the healthcare infrastructure, rising technological investments, and a growing emphasis on patient-centered care all contribute to the steady growth of the clinical communication and collaboration market. Legal frameworks such as Brazil's General Data Protection Law (LGPD) and Mexico's Federal Law on Protection of Personal Data Held by Private Parties impact data privacy and security standards.

In the Middle East and Africa, the clinical communication and collaboration market is changing due to increasing government attempts to digitize healthcare systems, rising investments in healthcare technology, and a desire for better healthcare communication. Regional differences influence market dynamics and potential in healthcare infrastructure, regulatory structures, and cultural considerations.

Segmental Analysis

The global clinical communication and collaboration market is bifurcated into deployment, component, and end-use.

Based on the deployment, the market is bifurcated into hosted and on-premise. 

The on-premise segment dominates the global market and is projected to exhibit a CAGR of 9.4% over the forecast period. To handle the increasing demand for data, healthcare institutions have expanded their IT infrastructure. These firms have historically hesitated to adopt cloud-based deployment and favored on-premise due to the IT administrators' superior control over the data centers. However, because on-premise deployments come with high maintenance costs, the demand for on-premise solutions is anticipated to diminish over the projection period.

Based on components, the market is bifurcated into solutions and services. 

The solution segment owns the highest clinical communication and collaboration market share and is predicted to exhibit a CAGR of 16.5% over the forecast period. Real-time data sharing, alarm and notification capture, and care transition optimization are all made possible by CC&C technologies, increasing patient satisfaction and safety. To give quick reactions during crisis management, the clinical communication and collaboration systems use patient data, bed management systems, and telemetry provided by location. Additionally, in the COVID-19 scenario, businesses like Cerner Corporation are developing technologies to aid healthcare organizations in efficiently monitoring and screening patient populations for probable viral cases. Additionally, the business has created COVID-19-specific updates for customers that notify doctors when a patient is in danger so that clinicians can implement the proper isolation measures. In addition, solution providers are merging IoT with collaboration solutions to enhance operational effectiveness and patient care.

Based on end-use, the market is bifurcated into hospitals, clinical labs, physicians, and others.

The hospital segment owns the highest clinical communication and collaboration market share and is predicted to exhibit a CAGR of 19.5% over the forecast period. Hospitals have realized the significance of contactless communication and collaboration due to a rise in COVID-19 instances. Organizations battling the coronavirus pandemic have begun receiving collaboration solutions from businesses at discounted or no cost. For instance, Microsoft Corporation has encouraged staff members of the National Health Service (NHS) in the United Kingdom to utilize Microsoft Teams to collaborate swiftly and effectively. According to the Joint Commission, poor communication is to blame for 70% of medical mistakes. Because of their intricate architectural layout, hospitals require effective coordination and communication. Clinical mobility integration within the hospital ecosystem has become recognized as a benefit to increased operational effectiveness. Furthermore, it has been noted that tech-savvy patients are at ease using it, bringing their data, and are happy to share electronic health measurements with healthcare professionals.

Recent Developments

• July 2023- RemeGen Co., Ltd., a fully integrated commercial-stage biotechnology business, announced an agreement with Innovent Biologics for clinical research and supply. This partnership will focus on clinical trials with innovative antibody-drug conjugates (ADCs), RC88 (targeting MSLN), and RC108 (targeting c-MET), as well as PD-1 inhibitors sintilimab injection.
• July 2022- Vocera Communications, Inc., a renowned pioneer in clinical communication and workflow solutions, announced the release of Vocera Edge, a cloud-based clinical communication and collaboration (CC&C) solution for smartphones.