Mobile Unified Communications Market Size, Share & Trends Analysis Report By Deployment Type (Cloud-Based, On-premise), By Solution (Instant & Unified Messaging, Audio & Video Conferencing, IP Telephony, Others), By Organization Size (SMEs, Large Enterprises), By End-Use (Enterprises, Education, Government, Healthcare, Others) and By Region(North America, Europe, APAC, Middle East and Africa, LATAM) Forecasts, 2022-2030

Market Overview

The global mobile unified communications market size was valued at USD 12.76 billion in 2021 and is predicted to reach at USD 32.83 billion by 2030, increasing at a CAGR of 11.07% from 2022 to 2030.

Mobile Unified Communications has been widely adopted by businesses in an effort to boost efficiency. Businesses are increasingly integrating Unified Communication solutions with employee-owned mobile devices in response to rising need for mobility and the expanding BYOD trend. It is now possible to get even more mobility out of UC systems, thanks to the integration of smartphones with UC. Mobility and communication would work together to help people be more productive, transforming the way they communicate and collaborate in their work environments. Because of this, cellular networks and corporate wireless networks can both benefit from mobile Unified Communications & Collaboration.

Furthermore, substantial technology advancements in the communications arena, including as WebRTC, VoIP, VoLTE, and SIP trunking, are strengthening the mobile Unified Communication & Collaboration (UCC) solutions, which are becoming increasingly popular. By making WebRTC available through WC3 (Worldwide Web Consortium), UC providers can now use it to enrich the user experience. 4G LTE technology has also helped facilitate the usage of VoLTE to carry audio and video over all these LTE networks, thereby enhancing the user experience.

Market Dynamics

Global mobile unified communications market drivers

Affinity For the Use of Digital Communications at Work

An important factor driving the global market is employees' preference for digital communication at work. The sophisticated and effective interactions between customers and employees made possible by UC and C technology greatly improves the current corporate operations. There are many ways in which businesses might organize their working activities into a single, real-time network. Because of its numerous features, mobile unified communication & collaboration is having difficulty gaining traction in the industry. More efficient than earlier digital linking methods, real-time digital unified communication is now more convenient.

UC & C technology is based on a strategy that emphasizes two things above all else: communication and cooperation. It is possible for team members to communicate and cooperate from any location thanks to advanced VolP (voice-over-internet protocol), video calling, live chat, and other features. An organization's end users love these features because they make it easier for them to work together more effectively and communicate with one another.

A Surge in Social Entrepreneurial Integration Is Expected to Drive Need

Because social media and unified communication systems may be linked together, businesses have increased the usage of social media. Because of this, unified communication companies are trying to establish environments to create social business integration which is more desirable to corporations and organizations. Slack, Microsoft Teams, Jive, IBM Connections, Carizen, and Salesforce Chatter are just a few of the popular enterprise social software platforms now being used by businesses.

It is expected that the open characteristics of mobile unified communication system, including ERP, SFDC, CRM, and also social analytics integration, will further enhance social business integration. Market growth of mobile unified communication solutions is projected in the global market from firms and enterprises trying to increase the efficiency of their current processes by switching from conventional to digital communications-enabled business operations.

Global mobile unified communications market restraints

Outdated Communication Formats Hinder the Development of The Market

In today's environment, technology is moving at a far faster pace than the end-user markets. This technology has not yet been adopted widely enough in some regions of the world's market. Research shows that previous methods of communicating are stifling the growth of today's mobile unified communications sector. In many developing countries, small and medium-sized businesses (SMEs) are slower to adopt new technology. Many businesses are unable to upgrade their hardware as well as communication system because of limited resources and reduced overhead costs. M UC & C growing demand is being impeded by this issue.

Additionally, there seems to be a lack of knowledge and awareness and technological understanding among a major portion of potential end-users in the MCU and C market. To get the most out of UC solutions, users need to be familiar with the technology's features and capabilities. There is a huge problem in front of the worldwide market because of this inadequate technological understanding.

Global mobile unified communications market key opportunities

Opportunities Will Open Up Due to An Increase in Demand for High-Quality Security Software

Demand for organizational agility and managed services, as well as increased use of social media for business, are all likely to create new growth prospects for the mobile unified communications market.

With Mobile Unified Communications solutions integrating employee-owned mobile devices, mobility benefits have been realized and are predicted to have an enormous impact on how a company's workforce interacts. A lot of improvements can take place when it comes to video and audio communications thanks to the widespread use of 4G and the upcoming 5G technology. Smartphones are becoming increasingly popular, as is the smartphone application ecosystem. This means unified communication suppliers have a wealth of opportunities to develop distinctive mobile UC applications.

Regional Analysis

By Region or Geography, the Global Mobile Unified Communications Market is segmented into North America, Europe, Asia-Pacific (APAC Region), Latin America, and Middle East & Africa (MEA). Mobile unified communications in Europe had a 40% revenue share in 2021 and is expected to continue dominating the market over this time period. Due to the rising demand for UC services in the area, various suppliers have been able to establish themselves. During the forecast period, it's expected that Asia Pacific would have the highest CAGR.

The market for mobile unified communications was dominated by Europe in 2021, with a revenue share of 40%, and it is anticipated that Europe will continue to lead the market over the course of the forecast period. The region's growing need for UC has provided various vendors with the chance to launch or expand their operations in response to the need.

For example, in January of 2019, Yamaha Corporation, which is one of the most well-known UC providers in Japan, established its company's operations in Europe with a primary focus on prime nations such as Germany and the United Kingdom. Additionally, the Panasonic Corporation introduced its very first European cloud-based mobile UC services in Spain & France in the month of September 2019. With regard to this declaration, the company formed a strategic alliance with Blue Face Ltd., a provider of UCaaS solutions based in Ireland, to create UC solutions.

Over the prediction period, it is expected that Asia Pacific would demonstrate the highest CAGR. This expansion can be linked to an increased emphasis on collaborative practises and procedures that minimise costs in order to ensure greater resource utilisation in the region.

Banking and Financial Services (BFS), government, Business Process Outsourcing (BPO), telecommunications, logistics, and hospitality are just some of the industries that have resorted to mobile unified communications to ensure more efficient service delivery. As a direct consequence of this, the Malaysian Administrative Modernization as well as Management Planning Unit (MAMPU) has initiated MyGovUC services, which are entirely concentrated on providing the public sector with mobile unified communications & collaboration services.

Segmental Analysis

The Global Mobile Unified Communications Market is divided into different segments according to the Deployment Type, Solution, Organization Size, End-Use, and Region (Geography).

By Deployment Type, the Global Market is segmented into Cloud-Based and On-premise. In 2021, the on-premise segment accounted for more than 55% of the worldwide revenue share in the mobile unified communications market. Despite of this fact, market for the new on-premise mobile unified communications system as well as licenses are likely to continue declining throughout the period because of the complexity and problems in administering a current full stack UC platform. To allow remote access, firewalls as well as session border controllers must be configured. On-premise UC systems will therefore see a reduction in demand over the projection period.

Due to decreased capital expenditure, operating expenditures, and total ownership costs, the Cloud-Based Mobile Unified Communications category is predicted to have the greatest CAGR. Cloud-based UC solutions are becoming increasingly popular with businesses because of their easy and predictable operational costs. All communication and collaboration capabilities are available through a common UC platform hosted by the provider.

By Solution, the Global Market is segmented into Instant & Unified Messaging, Audio & Video Conferencing, IP Telephony, and Others. In 2021, instant & unified messaging accounted for more than a third of the market's revenue. There has been an increase in enterprises' need to communicate quickly and receive real-time alerts in mission-critical circumstances. Text, fax, as well as voice messages are all handled by Unified Messaging (UM), a platform that may be accessed via phone or PC.

It's still the favored method of communication for businesses. Businesses, on the other hand, are increasingly requesting video plus messaging services in order to communicate with greater breadth. Audio plus video conferencing solutions have risen in popularity as a result of this. This has led to the development of exclusive video conferencing room service by companies like Avaya and Microsoft Corporations, Cisco Systems, Inc., and High-five. 4K video will help with sales calls, video calls, recruiting, as well as other day-to-day tasks that utilize the VoIP system.

By Organization Size, the Global Market is segmented into SMEs and Large Enterprises. More than 81% of 2021's revenue came from large businesses. As a result of today's technologically savvy workers, they expect to work more efficiently and productively. In addition, the increasing number of millennials in the workforce and the need for multi-channel distribution are boosting the market's expansion. In order to attract the best employees, large corporations are constantly upgrading their communication infrastructure. As a result, the market for UC is projected to increase in the next years.

Because of the expensive cost of in-premise technology and a lack of knowledge about the importance of UC, several vendors are now targeting small and medium enterprises (SMEs) as their major market. For small and medium-sized businesses (SMEs), subscription-based cloud-based mobile UC services are ideal, since they allow them to keep up with the latest technology at a cheaper cost.

By End-Use, the Global Market is segmented into Enterprises, Education, Government, Healthcare, and Others. In 2021, the enterprise sector had a revenue share of more than 50%. Mobile unified communication (MUC) solutions are becoming increasingly common in organizations due to factors such as expanding corporate operations and a spike in the proportion of cross-functional teams & remote workers. Mobile unified communication solutions have become more widely accepted as a result of the pressure to have rapid meetings and keep coworkers up to date on important tactics.

More than a third of the world's revenue will come from the government sector in 2021. Video conferencing is becoming increasingly popular in the government sector as a means of facilitating efficient communication between faraway offices. UC is an appropriate platform for hosting online meetings, instant messaging, as well as mobile e-mailing because the current government phone network provides a dedicated conference bridge for each user. Industry growth is projected to be boosted by government digital transformation initiatives in the future.

Recent Developments

• July 2022 - During the 2022 Science & Technology Week and Mobile Information Chain Innovation Conference, a Chinese Mobile Research Centre, Huawei, and other partners launched the 5G Novel Calling Technical White Paper. For the breakthrough 5G calling service, this white paper describes the essential platform and terminal capabilities.
• July 2022 - IBM had announced that it had received a new work order with a duration of 33 months to fulfil its agreement with Défense Microelectronics Activity (or DMEA) which provide security services intended to improve the micro - electronic supply chain for critical mission systems used by the Department of Défense (DoD).