Patient Intake Software Market Size & Outlook, 2025-2033

Patient Intake Software Market Overview

The patient intake software market size was valued at USD 1.71 billion in 2024 and is projected to grow from USD 1.96 billion in 2025 to USD 5.66 billion by 2033, exhibiting a CAGR of 14.2% during the forecast period (2025–2033).

The patient intake software is used by hospitals, clinics, and the patients to deliver quick and efficient services to the patients by reducing their waiting time. It is a part of the EHR software that maintains the patient records for further utility. It aims to reduce the written errors caused due to the inability to decipher the patient’s history. Additionally, its easy online integration enables faster processing of the insurance policies, thus benefitting the patients. Furthermore, it’s the Health Insurance Portability and Accountability Act (HIPAA) compliance that provides adherence to privacy standards and increased security.

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Market Dynamics

Thriving Healthcare It Market

Technological advancements in the healthcare sector have led to the rapid adoption of diversified software that has eased the administrative work and increased the efficiency of the hospitals. An article named ‘Hospitals’ Use of Electronic Health Records Data, 2015-2017’ published by The Office of the National Coordinator for Health and Information Technology, states that as of 2017, more than 94 percent of the hospitals of United States use the Electronic Health Record (EHR) data for the regular hospital administrative and clinical processes thus improving the diagnostics due to easy access of the patient's data. Additionally, as per the India Brand Equity Foundation - Ministry of Commerce & Industry, Government of India, in August 2019, Microsoft India joined forces with Apollo Hospitals Group to set up a National Clinical Coordination Committee for AI-powered cardiovascular disease risk score API. Such agreements with the tech-giants have flourished the healthcare IT market and paved the way for greater incorporation of the software applications in the hospitals to keep up with the technology, thus accelerating the market growth.   

Unreliable Medical Records

The discrepancy in the information provided by the patients about their medical records can prove to be precarious. The aim of the software to keep the data such as medical records, insurance availability, designated doctors, and the expected treatment ready before the visit of the patient to efficiently manage, and reduce the waiting time of the patient can go in vain due to disparity in the data. As per an article posted by Kaiser Family Foundation named ‘Death By 1,000 Clicks: Where Electronic Health Records Went Wrong’, there was a mistake in the EHR in one out of five people, and more than half of the patients surveyed have incorrect medical histories. It also stated there was a significant rise seen in the safety-related incidents that were linked to the EHR in the past decade.  The rising mishaps due to decreased diligence in the medical health records have ingrained uncertainty, thereby restraining the market growth.

outpatients. 

North America Houses Key Market Players

North America dominates the patient intake software market and will continue to do the same on account of its higher adaptability rate of technology, and the presence of a large number of key players such as AdvancedMD, DrChrono, NextGen Healthcare, Kareo, Bizmatics, CareCloud Charts, and Aprima, among others.  The U.S. healthcare facility is one of the best healthcare facilities in the world. The utilization of technology in all steps of has reduced the mortality rate by various diseases. For instance, the American Cancer Society states that there was a 27% significant drop in cancer death rates in the past 25 years. Additionally, the adoption of software technology such as EHR, EMR, telehealth, medical billing software, and patent intake software, among others, has eased administrative operations, thus reducing further fatal consequences. Furthermore, the increase in outpatient visits in the country has led to the adoption of the software to improve patient satisfaction. For instance, as per Statista, there was a 35.8 million rise in the number of outpatient visits from 2015 to 2017.    

Regional Analysis

Publicly-Funded Systems in Europe

Europe is accounted for the second-largest market share of the patient intake software due to advance medical facilities and publicly-funded systems that have projected Healthcare IT in the region. The National Health Services (NHS) had planned to go paperless in the year 2013, but due to insufficient facilities, and improper infrastructure, their vision envisaged to the year 2020. As per Health Europa - Pan European Networks Ltd, in January 2019, one out of 10 NHS trusts were entirely digitized. Thus the rising initiatives of the public-funded systems along with the government have rapidly increased the use of software applications in hospitals. Further, the survey conducted by  HIMSS Analytics states that maintenance of patent health records, as well as patient health monitoring, are among the top trends eHealth trends in the upcoming years. Thus a rapid growth in the patient intake software market is expected in the European region. 

Segmental Analysis

Low-Cost and Easily Deployable Cloud Software Solutions

By deployment type, the cloud segment dominates the market and is presumed to grow with a higher annual rate owing to a greater deployment on all the software developed by the key players. Higher adoption of the cloud-based software is seen attributing to its low cost, easy deployment, and secure transactions. The rising number of partnerships of these companies with the cloud computing technology, for instance, the partnership pf NTT Data with google cloud aimed to develop Next-Gen Healthcare solutions to improve the overall patient experience by providing cost-effective health plans and increased efficiency in operations.

Multiple Processes of Hospitals Drives the Hospital Segment Growth

There is a larger deployment seen in the hospitals than the clinics. The dominance of the hospital's segment is owed to its multi-specialty aspect as it easily integrates the departments. The main aim of the software to reduce the waiting time for the processes is broadly satisfied by the hospitals as almost all the processes, such as various test centers, check-up centers, admission rooms,  and  OPD’s among others, are available at a single destination. On the other hand, the clinic's segment caters to a smaller market share owing to the limited operations provided. As per the Here, the patient intake software is mainly used for the easy maintenance of the data of the numerous

List of key players in Patient Intake Software Market

1. AdvancedMD (the U.S.)
2. DrChrono (the U.S.)
3. NextGen Healthcare (the U.S.)
4. Kareo (the U.S.)
5. Bizmatics (the U.S.)
6. CareCloud Charts (the U.S.)
7. Aprima (the U.S.)
8. WebPT (the U.S.)
9. RxNT (the U.S.)
10. ChiroTouch (the U.S.)
11. eClinicalWorks (the U.S.)
12. Medify (Netherlands)
13. Phreesia (the U.S.) among others.

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Recent Developments

• On 17^th March 2020, NextGen Healthcare launched a patient experience platform integrated with patient visits. This feature has enhanced the product offerings of the company. It is strategically launched owing to the quarantine and social distancing regulations followed by most of the countries, thus increasing its usage.
• In August 2018, Phreesia partnered with BayCare Health System to create a unified patient registration platform. The partnership has benefitted Phreesia to expand its business through the 175 BayCare Medical Group sites and 13 BayCare Urgent Care sites.