The patient intake software is used by hospitals, clinics, and the patients to deliver quick and efficient services to the patients by reducing their waiting time. It is a part of the EHR software that maintains the patient records for further utility. It aims to reduce the written errors caused due to the inability to decipher the patient’s history. Additionally, its easy online integration enables faster processing of the insurance policies, thus benefitting the patients. Furthermore, it’s the Health Insurance Portability and Accountability Act (HIPAA) compliance that provides adherence to privacy standards and increased security.
Technological advancements in the healthcare sector have led to the rapid adoption of diversified software that has eased the administrative work and increased the efficiency of the hospitals. An article named ‘Hospitals’ Use of Electronic Health Records Data, 2015-2017’ published by The Office of the National Coordinator for Health and Information Technology, states that as of 2017, more than 94 percent of the hospitals of United States use the Electronic Health Record (EHR) data for the regular hospital administrative and clinical processes thus improving the diagnostics due to easy access of the patient's data. Additionally, as per the India Brand Equity Foundation - Ministry of Commerce & Industry, Government of India, in August 2019, Microsoft India joined forces with Apollo Hospitals Group to set up a National Clinical Coordination Committee for AI-powered cardiovascular disease risk score API. Such agreements with the tech-giants have flourished the healthcare IT market and paved the way for greater incorporation of the software applications in the hospitals to keep up with the technology, thus accelerating the market growth.
The discrepancy in the information provided by the patients about their medical records can prove to be precarious. The aim of the software to keep the data such as medical records, insurance availability, designated doctors, and the expected treatment ready before the visit of the patient to efficiently manage, and reduce the waiting time of the patient can go in vain due to disparity in the data. As per an article posted by Kaiser Family Foundation named ‘Death By 1,000 Clicks: Where Electronic Health Records Went Wrong’, there was a mistake in the EHR in one out of five people, and more than half of the patients surveyed have incorrect medical histories. It also stated there was a significant rise seen in the safety-related incidents that were linked to the EHR in the past decade. The rising mishaps due to decreased diligence in the medical health records have ingrained uncertainty, thereby restraining the market growth.
The recent outbreak of COVID-19 has been affecting the physical hospital visits of the patients. A tremendous surge has been observed in the healthcare IT application. An audiovisual method of monitoring the patients by using telehealth services and EHRs have enabled complete care of the patients by adhering to the government rules such as lockdown and social distancing. Thus shifting preferences from physical to online services has driven the patient intake market. Phreesia – one of the key players has developed software that would help patients identify the risk factors and help them get essential treatment according to the need.
By deployment type, the cloud segment dominates the market and is presumed to grow with a higher annual rate owing to a greater deployment on all the software developed by the key players. Higher adoption of the cloud-based software is seen attributing to its low cost, easy deployment, and secure transactions. The rising number of partnerships of these companies with the cloud computing technology, for instance, the partnership pf NTT Data with google cloud aimed to develop Next-Gen Healthcare solutions to improve the overall patient experience by providing cost-effective health plans and increased efficiency in operations.
There is a larger deployment seen in the hospitals than the clinics. The dominance of the hospital's segment is owed to its multi-specialty aspect as it easily integrates the departments. The main aim of the software to reduce the waiting time for the processes is broadly satisfied by the hospitals as almost all the processes, such as various test centers, check-up centers, admission rooms, and OPD’s among others, are available at a single destination. On the other hand, the clinic's segment caters to a smaller market share owing to the limited operations provided. As per the Here, the patient intake software is mainly used for the easy maintenance of the data of the numerous outpatients.
North America dominates the patient intake software market and will continue to do the same on account of its higher adaptability rate of technology, and the presence of a large number of key players such as AdvancedMD, DrChrono, NextGen Healthcare, Kareo, Bizmatics, CareCloud Charts, and Aprima, among others. The U.S. healthcare facility is one of the best healthcare facilities in the world. The utilization of technology in all steps of has reduced the mortality rate by various diseases. For instance, the American Cancer Society states that there was a 27% significant drop in cancer death rates in the past 25 years. Additionally, the adoption of software technology such as EHR, EMR, telehealth, medical billing software, and patent intake software, among others, has eased administrative operations, thus reducing further fatal consequences. Furthermore, the increase in outpatient visits in the country has led to the adoption of the software to improve patient satisfaction. For instance, as per Statista, there was a 35.8 million rise in the number of outpatient visits from 2015 to 2017.
Fig: Number of Outpatients yearly in the United States
Europe is accounted for the second-largest market share of the patient intake software due to advance medical facilities and publicly-funded systems that have projected Healthcare IT in the region. The National Health Services (NHS) had planned to go paperless in the year 2013, but due to insufficient facilities, and improper infrastructure, their vision envisaged to the year 2020. As per Health Europa - Pan European Networks Ltd, in January 2019, one out of 10 NHS trusts were entirely digitized. Thus the rising initiatives of the public-funded systems along with the government have rapidly increased the use of software applications in hospitals. Further, the survey conducted by HIMSS Analytics states that maintenance of patent health records, as well as patient health monitoring, are among the top trends eHealth trends in the upcoming years. Thus a rapid growth in the patient intake software market is expected in the European region.
According to Straits’ research, the key players of the Global Patient Intake Software are AdvancedMD (the U.S.), DrChrono (the U.S.), NextGen Healthcare (the U.S.), Kareo (the U.S.), Bizmatics (the U.S.), CareCloud Charts (the U.S.), Aprima (the U.S.), WebPT (the U.S.), RxNT (the U.S.), ChiroTouch (the U.S.), eClinicalWorks (the U.S.), Medify (Netherlands), and Phreesia (the U.S.) among others.