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Chatbot Market

Chatbot Market Size, Share & Trends Analysis Report By End-User (Large Enterprises, Medium Enterprises, Small Enterprises), By Business Model (Bot for Service, Bot for Social Media, Bot for Payments/Order Processing, Bot for Marketing, Others), By Type (Standalone, Web-Based, Messenger-Based/Third Party), By Product Landscape (Artificial Intelligence, Marketing, Human Intelligence), By Vertical (Healthcare, Retail, BFSI, Media and Entertainment, Travel and Tourism, E-commerce, Others) and By Region(North America, Europe, APAC, Middle East and Africa, LATAM) Forecasts, 2024-2032

Report Code: SRTE1697DR
Last Updated : July 29, 2024
Author : Straits Research
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Market Segmentation

  1. Chatbot Market, By End-User (2020-2030)
    1. Large Enterprises
    2. Medium Enterprises
    3. Small Enterprises
  2. Chatbot Market, By Business Model (2020-2030)
    1. Bot for Service
    2. Bot for Social Media
    3. Bot for Payments/Order Processing
    4. Bot for Marketing
    5. Others
  3. Chatbot Market, By Type (2020-2030)
    1. Standalone
    2. Web-Based
    3. Messenger-Based/Third Party
  4. Chatbot Market, By Product Landscape (2020-2030)
    1. Artificial Intelligence
    2. Marketing
    3. Human Intelligence
  5. Chatbot Market, By Vertical (2020-2030)
    1. Healthcare
    2. Retail
    3. BFSI
    4. Media and Entertainment
    5. Travel and Tourism
    6. E-commerce
    7. Others
    1. North America
      1. North America Chatbot Market, By End-User
        1. Large Enterprises
          1. Medium Enterprises
            1. Small Enterprises
            2. North America Chatbot Market, By Business Model
              1. Bot for Service
                1. Bot for Social Media
                  1. Bot for Payments/Order Processing
                    1. Bot for Marketing
                      1. Others
                      2. North America Chatbot Market, By Type
                        1. Standalone
                          1. Web-Based
                            1. Messenger-Based/Third Party
                            2. North America Chatbot Market, By Product Landscape
                              1. Artificial Intelligence
                                1. Marketing
                                  1. Human Intelligence
                                  2. North America Chatbot Market, By Vertical
                                    1. Healthcare
                                      1. Retail
                                        1. BFSI
                                          1. Media and Entertainment
                                            1. Travel and Tourism
                                              1. E-commerce
                                                1. Others
                                                2. U.S.
                                                  1. U.S. Chatbot Market, By End-User
                                                    1. Large Enterprises
                                                      1. Medium Enterprises
                                                        1. Small Enterprises
                                                        2. U.S. Chatbot Market, By Business Model
                                                          1. Bot for Service
                                                            1. Bot for Social Media
                                                              1. Bot for Payments/Order Processing
                                                                1. Bot for Marketing
                                                                  1. Others
                                                                  2. U.S. Chatbot Market, By Type
                                                                    1. Standalone
                                                                      1. Web-Based
                                                                        1. Messenger-Based/Third Party
                                                                        2. U.S. Chatbot Market, By Product Landscape
                                                                          1. Artificial Intelligence
                                                                            1. Marketing
                                                                              1. Human Intelligence
                                                                              2. U.S. Chatbot Market, By Vertical
                                                                                1. Healthcare
                                                                                  1. Retail
                                                                                    1. BFSI
                                                                                      1. Media and Entertainment
                                                                                        1. Travel and Tourism
                                                                                          1. E-commerce
                                                                                            1. Others
                                                                                          2. Canada
                                                                                        2. Europe
                                                                                          1. Europe Chatbot Market, By End-User
                                                                                            1. Large Enterprises
                                                                                              1. Medium Enterprises
                                                                                                1. Small Enterprises
                                                                                                2. Europe Chatbot Market, By Business Model
                                                                                                  1. Bot for Service
                                                                                                    1. Bot for Social Media
                                                                                                      1. Bot for Payments/Order Processing
                                                                                                        1. Bot for Marketing
                                                                                                          1. Others
                                                                                                          2. Europe Chatbot Market, By Type
                                                                                                            1. Standalone
                                                                                                              1. Web-Based
                                                                                                                1. Messenger-Based/Third Party
                                                                                                                2. Europe Chatbot Market, By Product Landscape
                                                                                                                  1. Artificial Intelligence
                                                                                                                    1. Marketing
                                                                                                                      1. Human Intelligence
                                                                                                                      2. Europe Chatbot Market, By Vertical
                                                                                                                        1. Healthcare
                                                                                                                          1. Retail
                                                                                                                            1. BFSI
                                                                                                                              1. Media and Entertainment
                                                                                                                                1. Travel and Tourism
                                                                                                                                  1. E-commerce
                                                                                                                                    1. Others
                                                                                                                                    2. U.K.
                                                                                                                                      1. U.K. Chatbot Market, By End-User
                                                                                                                                        1. Large Enterprises
                                                                                                                                          1. Medium Enterprises
                                                                                                                                            1. Small Enterprises
                                                                                                                                            2. U.K. Chatbot Market, By Business Model
                                                                                                                                              1. Bot for Service
                                                                                                                                                1. Bot for Social Media
                                                                                                                                                  1. Bot for Payments/Order Processing
                                                                                                                                                    1. Bot for Marketing
                                                                                                                                                      1. Others
                                                                                                                                                      2. U.K. Chatbot Market, By Type
                                                                                                                                                        1. Standalone
                                                                                                                                                          1. Web-Based
                                                                                                                                                            1. Messenger-Based/Third Party
                                                                                                                                                            2. U.K. Chatbot Market, By Product Landscape
                                                                                                                                                              1. Artificial Intelligence
                                                                                                                                                                1. Marketing
                                                                                                                                                                  1. Human Intelligence
                                                                                                                                                                  2. U.K. Chatbot Market, By Vertical
                                                                                                                                                                    1. Healthcare
                                                                                                                                                                      1. Retail
                                                                                                                                                                        1. BFSI
                                                                                                                                                                          1. Media and Entertainment
                                                                                                                                                                            1. Travel and Tourism
                                                                                                                                                                              1. E-commerce
                                                                                                                                                                                1. Others
                                                                                                                                                                              2. Germany
                                                                                                                                                                              3. France
                                                                                                                                                                              4. Spain
                                                                                                                                                                              5. Italy
                                                                                                                                                                              6. Russia
                                                                                                                                                                              7. Nordic
                                                                                                                                                                              8. Benelux
                                                                                                                                                                              9. Rest of Europe
                                                                                                                                                                            2. APAC
                                                                                                                                                                              1. APAC Chatbot Market, By End-User
                                                                                                                                                                                1. Large Enterprises
                                                                                                                                                                                  1. Medium Enterprises
                                                                                                                                                                                    1. Small Enterprises
                                                                                                                                                                                    2. APAC Chatbot Market, By Business Model
                                                                                                                                                                                      1. Bot for Service
                                                                                                                                                                                        1. Bot for Social Media
                                                                                                                                                                                          1. Bot for Payments/Order Processing
                                                                                                                                                                                            1. Bot for Marketing
                                                                                                                                                                                              1. Others
                                                                                                                                                                                              2. APAC Chatbot Market, By Type
                                                                                                                                                                                                1. Standalone
                                                                                                                                                                                                  1. Web-Based
                                                                                                                                                                                                    1. Messenger-Based/Third Party
                                                                                                                                                                                                    2. APAC Chatbot Market, By Product Landscape
                                                                                                                                                                                                      1. Artificial Intelligence
                                                                                                                                                                                                        1. Marketing
                                                                                                                                                                                                          1. Human Intelligence
                                                                                                                                                                                                          2. APAC Chatbot Market, By Vertical
                                                                                                                                                                                                            1. Healthcare
                                                                                                                                                                                                              1. Retail
                                                                                                                                                                                                                1. BFSI
                                                                                                                                                                                                                  1. Media and Entertainment
                                                                                                                                                                                                                    1. Travel and Tourism
                                                                                                                                                                                                                      1. E-commerce
                                                                                                                                                                                                                        1. Others
                                                                                                                                                                                                                        2. China
                                                                                                                                                                                                                          1. China Chatbot Market, By End-User
                                                                                                                                                                                                                            1. Large Enterprises
                                                                                                                                                                                                                              1. Medium Enterprises
                                                                                                                                                                                                                                1. Small Enterprises
                                                                                                                                                                                                                                2. China Chatbot Market, By Business Model
                                                                                                                                                                                                                                  1. Bot for Service
                                                                                                                                                                                                                                    1. Bot for Social Media
                                                                                                                                                                                                                                      1. Bot for Payments/Order Processing
                                                                                                                                                                                                                                        1. Bot for Marketing
                                                                                                                                                                                                                                          1. Others
                                                                                                                                                                                                                                          2. China Chatbot Market, By Type
                                                                                                                                                                                                                                            1. Standalone
                                                                                                                                                                                                                                              1. Web-Based
                                                                                                                                                                                                                                                1. Messenger-Based/Third Party
                                                                                                                                                                                                                                                2. China Chatbot Market, By Product Landscape
                                                                                                                                                                                                                                                  1. Artificial Intelligence
                                                                                                                                                                                                                                                    1. Marketing
                                                                                                                                                                                                                                                      1. Human Intelligence
                                                                                                                                                                                                                                                      2. China Chatbot Market, By Vertical
                                                                                                                                                                                                                                                        1. Healthcare
                                                                                                                                                                                                                                                          1. Retail
                                                                                                                                                                                                                                                            1. BFSI
                                                                                                                                                                                                                                                              1. Media and Entertainment
                                                                                                                                                                                                                                                                1. Travel and Tourism
                                                                                                                                                                                                                                                                  1. E-commerce
                                                                                                                                                                                                                                                                    1. Others
                                                                                                                                                                                                                                                                  2. Korea
                                                                                                                                                                                                                                                                  3. Japan
                                                                                                                                                                                                                                                                  4. India
                                                                                                                                                                                                                                                                  5. Australia
                                                                                                                                                                                                                                                                  6. Taiwan
                                                                                                                                                                                                                                                                  7. South East Asia
                                                                                                                                                                                                                                                                  8. Rest of Asia-Pacific
                                                                                                                                                                                                                                                                2. Middle East and Africa
                                                                                                                                                                                                                                                                  1. Middle East and Africa Chatbot Market, By End-User
                                                                                                                                                                                                                                                                    1. Large Enterprises
                                                                                                                                                                                                                                                                      1. Medium Enterprises
                                                                                                                                                                                                                                                                        1. Small Enterprises
                                                                                                                                                                                                                                                                        2. Middle East and Africa Chatbot Market, By Business Model
                                                                                                                                                                                                                                                                          1. Bot for Service
                                                                                                                                                                                                                                                                            1. Bot for Social Media
                                                                                                                                                                                                                                                                              1. Bot for Payments/Order Processing
                                                                                                                                                                                                                                                                                1. Bot for Marketing
                                                                                                                                                                                                                                                                                  1. Others
                                                                                                                                                                                                                                                                                  2. Middle East and Africa Chatbot Market, By Type
                                                                                                                                                                                                                                                                                    1. Standalone
                                                                                                                                                                                                                                                                                      1. Web-Based
                                                                                                                                                                                                                                                                                        1. Messenger-Based/Third Party
                                                                                                                                                                                                                                                                                        2. Middle East and Africa Chatbot Market, By Product Landscape
                                                                                                                                                                                                                                                                                          1. Artificial Intelligence
                                                                                                                                                                                                                                                                                            1. Marketing
                                                                                                                                                                                                                                                                                              1. Human Intelligence
                                                                                                                                                                                                                                                                                              2. Middle East and Africa Chatbot Market, By Vertical
                                                                                                                                                                                                                                                                                                1. Healthcare
                                                                                                                                                                                                                                                                                                  1. Retail
                                                                                                                                                                                                                                                                                                    1. BFSI
                                                                                                                                                                                                                                                                                                      1. Media and Entertainment
                                                                                                                                                                                                                                                                                                        1. Travel and Tourism
                                                                                                                                                                                                                                                                                                          1. E-commerce
                                                                                                                                                                                                                                                                                                            1. Others
                                                                                                                                                                                                                                                                                                            2. UAE
                                                                                                                                                                                                                                                                                                              1. UAE Chatbot Market, By End-User
                                                                                                                                                                                                                                                                                                                1. Large Enterprises
                                                                                                                                                                                                                                                                                                                  1. Medium Enterprises
                                                                                                                                                                                                                                                                                                                    1. Small Enterprises
                                                                                                                                                                                                                                                                                                                    2. UAE Chatbot Market, By Business Model
                                                                                                                                                                                                                                                                                                                      1. Bot for Service
                                                                                                                                                                                                                                                                                                                        1. Bot for Social Media
                                                                                                                                                                                                                                                                                                                          1. Bot for Payments/Order Processing
                                                                                                                                                                                                                                                                                                                            1. Bot for Marketing
                                                                                                                                                                                                                                                                                                                              1. Others
                                                                                                                                                                                                                                                                                                                              2. UAE Chatbot Market, By Type
                                                                                                                                                                                                                                                                                                                                1. Standalone
                                                                                                                                                                                                                                                                                                                                  1. Web-Based
                                                                                                                                                                                                                                                                                                                                    1. Messenger-Based/Third Party
                                                                                                                                                                                                                                                                                                                                    2. UAE Chatbot Market, By Product Landscape
                                                                                                                                                                                                                                                                                                                                      1. Artificial Intelligence
                                                                                                                                                                                                                                                                                                                                        1. Marketing
                                                                                                                                                                                                                                                                                                                                          1. Human Intelligence
                                                                                                                                                                                                                                                                                                                                          2. UAE Chatbot Market, By Vertical
                                                                                                                                                                                                                                                                                                                                            1. Healthcare
                                                                                                                                                                                                                                                                                                                                              1. Retail
                                                                                                                                                                                                                                                                                                                                                1. BFSI
                                                                                                                                                                                                                                                                                                                                                  1. Media and Entertainment
                                                                                                                                                                                                                                                                                                                                                    1. Travel and Tourism
                                                                                                                                                                                                                                                                                                                                                      1. E-commerce
                                                                                                                                                                                                                                                                                                                                                        1. Others
                                                                                                                                                                                                                                                                                                                                                      2. Turkey
                                                                                                                                                                                                                                                                                                                                                      3. Saudi Arabia
                                                                                                                                                                                                                                                                                                                                                      4. South Africa
                                                                                                                                                                                                                                                                                                                                                      5. Egypt
                                                                                                                                                                                                                                                                                                                                                      6. Nigeria
                                                                                                                                                                                                                                                                                                                                                      7. Rest of MEA
                                                                                                                                                                                                                                                                                                                                                    2. LATAM
                                                                                                                                                                                                                                                                                                                                                      1. LATAM Chatbot Market, By End-User
                                                                                                                                                                                                                                                                                                                                                        1. Large Enterprises
                                                                                                                                                                                                                                                                                                                                                          1. Medium Enterprises
                                                                                                                                                                                                                                                                                                                                                            1. Small Enterprises
                                                                                                                                                                                                                                                                                                                                                            2. LATAM Chatbot Market, By Business Model
                                                                                                                                                                                                                                                                                                                                                              1. Bot for Service
                                                                                                                                                                                                                                                                                                                                                                1. Bot for Social Media
                                                                                                                                                                                                                                                                                                                                                                  1. Bot for Payments/Order Processing
                                                                                                                                                                                                                                                                                                                                                                    1. Bot for Marketing
                                                                                                                                                                                                                                                                                                                                                                      1. Others
                                                                                                                                                                                                                                                                                                                                                                      2. LATAM Chatbot Market, By Type
                                                                                                                                                                                                                                                                                                                                                                        1. Standalone
                                                                                                                                                                                                                                                                                                                                                                          1. Web-Based
                                                                                                                                                                                                                                                                                                                                                                            1. Messenger-Based/Third Party
                                                                                                                                                                                                                                                                                                                                                                            2. LATAM Chatbot Market, By Product Landscape
                                                                                                                                                                                                                                                                                                                                                                              1. Artificial Intelligence
                                                                                                                                                                                                                                                                                                                                                                                1. Marketing
                                                                                                                                                                                                                                                                                                                                                                                  1. Human Intelligence
                                                                                                                                                                                                                                                                                                                                                                                  2. LATAM Chatbot Market, By Vertical
                                                                                                                                                                                                                                                                                                                                                                                    1. Healthcare
                                                                                                                                                                                                                                                                                                                                                                                      1. Retail
                                                                                                                                                                                                                                                                                                                                                                                        1. BFSI
                                                                                                                                                                                                                                                                                                                                                                                          1. Media and Entertainment
                                                                                                                                                                                                                                                                                                                                                                                            1. Travel and Tourism
                                                                                                                                                                                                                                                                                                                                                                                              1. E-commerce
                                                                                                                                                                                                                                                                                                                                                                                                1. Others
                                                                                                                                                                                                                                                                                                                                                                                                2. Brazil
                                                                                                                                                                                                                                                                                                                                                                                                  1. Brazil Chatbot Market, By End-User
                                                                                                                                                                                                                                                                                                                                                                                                    1. Large Enterprises
                                                                                                                                                                                                                                                                                                                                                                                                      1. Medium Enterprises
                                                                                                                                                                                                                                                                                                                                                                                                        1. Small Enterprises
                                                                                                                                                                                                                                                                                                                                                                                                        2. Brazil Chatbot Market, By Business Model
                                                                                                                                                                                                                                                                                                                                                                                                          1. Bot for Service
                                                                                                                                                                                                                                                                                                                                                                                                            1. Bot for Social Media
                                                                                                                                                                                                                                                                                                                                                                                                              1. Bot for Payments/Order Processing
                                                                                                                                                                                                                                                                                                                                                                                                                1. Bot for Marketing
                                                                                                                                                                                                                                                                                                                                                                                                                  1. Others
                                                                                                                                                                                                                                                                                                                                                                                                                  2. Brazil Chatbot Market, By Type
                                                                                                                                                                                                                                                                                                                                                                                                                    1. Standalone
                                                                                                                                                                                                                                                                                                                                                                                                                      1. Web-Based
                                                                                                                                                                                                                                                                                                                                                                                                                        1. Messenger-Based/Third Party
                                                                                                                                                                                                                                                                                                                                                                                                                        2. Brazil Chatbot Market, By Product Landscape
                                                                                                                                                                                                                                                                                                                                                                                                                          1. Artificial Intelligence
                                                                                                                                                                                                                                                                                                                                                                                                                            1. Marketing
                                                                                                                                                                                                                                                                                                                                                                                                                              1. Human Intelligence
                                                                                                                                                                                                                                                                                                                                                                                                                              2. Brazil Chatbot Market, By Vertical
                                                                                                                                                                                                                                                                                                                                                                                                                                1. Healthcare
                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Retail
                                                                                                                                                                                                                                                                                                                                                                                                                                    1. BFSI
                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Media and Entertainment
                                                                                                                                                                                                                                                                                                                                                                                                                                        1. Travel and Tourism
                                                                                                                                                                                                                                                                                                                                                                                                                                          1. E-commerce
                                                                                                                                                                                                                                                                                                                                                                                                                                            1. Others
                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Mexico
                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Argentina
                                                                                                                                                                                                                                                                                                                                                                                                                                          4. Chile
                                                                                                                                                                                                                                                                                                                                                                                                                                          5. Colombia
                                                                                                                                                                                                                                                                                                                                                                                                                                          6. Rest of LATAM

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