Debt Collection Software Market Size, Share & Trends Analysis Report By Component (Software, Services), By Deployment (On-premise, Cloud), By Organization (Small and Medium Enterprises, Large Enterprises), By End-User (Financial Institutions, Collection Agencies, Healthcare, Government, Telecom & Utilities, Others) and By Region(North America, Europe, APAC, Middle East and Africa, LATAM) Forecasts, 2023-2031

Market Overview

The global debt collection software market size was valued at USD 3,989 million in 2022, presumed to reach USD 9,305 million by 2031, expanding at a CAGR of 10.5% during the forecast period. 

An alternative name for debt collection software is payment collection software. It is a computerized tracking and follow-up tool with debtors and predicting and prioritizing debt recovery. The debt collection software is a series of procedures for collecting debt, beginning with the initiation of the loan process and concluding with the settlement of the loan with paid debt. Software for debt collection is commonly deployed on third-party systems, and the financial account containing debt details is shared with the software. This type of organization is referred to as a debt collection agency. If a borrower cannot repay the loan, the account is transferred to a collection agency or sold to one. The program for debt collecting includes agency management, callback scheduling, automated notifications, client management, compliance management, commission management, and contact management. Using a debt collection software application can assist a business in reducing bad debt write-offs, collecting money more quickly, increasing efficiency and economy, enhancing profitability, and maintaining positive customer relationships.

Significant shifts toward digitalization in nearly every sector vertical have accelerated the demand for automation, especially in banking institutions. Consequently, the increase in the requirement to automate accounts receivable processes among banking institutions worldwide is likely to be a significant factor driving the growth of the global debt collection software market during the forecast period. Moreover, an increase in the demand to reduce delinquent receivables and a rise in the need to optimize collection costs are among the primary drivers driving the global debt collection software market's expansion. However, complexities associated with debt collection software integration with legacy systems and implementation of diverse debt collection legislation across the globe, which lead to miscommunication between various debt collection policies, limit the debt collection software market's growth to some extent.

Market Dynamics

Global debt collection software market drivers

The Need for Automation in the Accounts Receivable Process

Accounts receivable are legally binding claims held by businesses that have not yet been paid for products or services purchased by end customers. The desire for automation has been fueled by the need to expedite day-to-day operations by decreasing labor-intensive administrative tasks and shifting them to technology. As automation of accounts receivable procedures enables the migration of invoicing processes to digital practices, the market for debt collection software is anticipated to expand at a rapid rate. In addition, the automation of the debt collection and recovery process increases the efficiency of debt collection by systematically identifying the causes and decreasing the time required to handle the cases. The demand for automated debt collection solutions is anticipated to expand significantly as firms that collect debts are under intense pressure to reduce costs while improving operations and increasing revenue. This element is expected to contribute substantially to the expansion of the global market for debt collection software.

In addition, the automation of the debt collection process reduces the need for spreadsheets and gives the resources required to concentrate on revenue-driving activities. In addition, applying intelligent automation procedures makes it simpler to maintain consistent communication, deliver bills quickly, conduct prompt follow-ups, calculate and analyze key performance indicators (KPIs), and keep essential data in a centralized location. Thus, demand for debt collection software is anticipated to expand due to the need to enhance financial transparency for better, more rapid decision-making and forecasting, thereby contributing to the expansion of the global market.

Global debt collection software market restraints

The High Maintenance Cost

Enhancements to software for adding new features and the requirement to maintain the program up-to-date contribute to an increase in its maintenance costs. Moreover, debt collection software necessitates the entry of a vast amount of data; hence, its improper implementation can take years. As challenges related to software deployment with an organization's IT infrastructure can be time-consuming and costly, it delays the anticipated return on investment from this product. This aspect is anticipated to inhibit the expansion of the global market to some degree. In addition, a lack of knowledge regarding new processes and technologies, a lack of practice and training before implementation, and issues with internal and external communication serve as the primary restrictions on the global market.

Global debt collection software market opportunities

The Analytics Enabled Collection Models

Predictive analytics has emerged as a significant enabler that helps separate clients into identical categories based on their attributes and formulates individualized debt management and advice plans for each customer segment. It combines debt collection approaches, including data mining, machine learning, artificial intelligence, and statistical modeling. Moreover, big data analytics facilitates the acquisition of essential information regarding debtors. Information like demographic data or behavioral elements, such as the time a debtor will react to a call, can significantly impact the success of debt collection calls. Moreover, big data analytics provides access to data that facilitates the personalization of debt collection. Thus, it is anticipated that adopting analytics in debt collection will be advantageous for the market.

Regional Analysis

The region-wise segmentation of the global debt collection software market includes North America, Europe, Asia-Pacific, and LAMEA.

Europe will dominate the regional market

Europe will command the market with the largest share while growing at a CAGR of 11.3%. The growth of the debt collection software market in Europe is fueled by factors such as the increasing need to control, manage, and automate all debt collection and recovery processes; the rising need to reduce bad debt and improve cash flow while optimizing collection costs; and the rising demand for omnichannel collection efforts. End-users in the United Kingdom favor providers who supply integrated software for numerous functions in the debt collection system, resulting in fewer integration issues. Integrated software suites from the same vendor enable additional capabilities and interface seamlessly with the system. The market for debt collection in the United Kingdom is relatively fragmented, with numerous small companies collecting primarily commercial debts as opposed to consumer credit. A significant aspect driving this region's growth in the debt collection software market is the soaring demand for debt collection software among European governments.

North America will expand at a CAGR of 7.4% and hold USD 2,726 million. The expansion of the debt collection software market in North America is driven by the increasing need to reduce debt levels and delinquency rates and the rise in student loan debt rates. In addition, credit-issuing companies strive to control and monitor cash flow and expenses by outsourcing debt collection services at a premium. This is projected to boost the market for debt collection software in North America throughout the forecast period. In addition, industry leaders are employing various techniques to increase debt, fostering market expansion.

Segmental Analysis

The global debt collection software market is classified based on component, deployment, organization size, end-user, and region.

By components analysis

Based on components, the categories include software and services.

The software section will expand at a CAGR of 9.8% and hold the largest share. Debt collection is a procedure that can be amicable or legal, and debt collection software is a solution that encompasses all steps of this process. This software represents the whole data set and operational plans of the debt recovery program, including the application programming interface (API). The popularity of web-based tools for debt collection has expanded dramatically, allowing for real-time account portfolio monitoring.

The services section will hold the second-largest share. Integration services, implementation and deployment services, consulting services, and training and support services comprise the majority of debt collection software services. Infrastructure support, regulatory and policy compliance, integration with external systems, deployment assistance, custom reporting, data migration, skip tracing, fraud alert, business review and process improvement, support and training, backup, and disaster recovery are among the most important debt collection software services.

By deployment analysis

Based on deployment, the categories include cloud and on-premise.

The cloud section will expand at a CAGR of 11.9% and hold the largest share. Cloud-based deployment is an application licensing and delivery approach where a vendor or service provider hosts the application, and access is dispersed remotely. Large corporations and SMEs are adopting cloud-based debt collection tools to save infrastructure costs. These systems provide operational and financial data in real time. The cloud segment is predicted to increase rapidly, driving the debt collection software market throughout the forecast period.

The on-premise section will hold the second-largest share. Users are prompted to deploy on-premises debt collection software by the requirement to protect sensitive data from cyber threats and monitor the invasion of data within a company. This allows enterprises to assume responsibility for costly software upgrades. Large organizations favor on-premises deployment since it needs advanced infrastructure and substantial investment.

By organization size analysis

Based on organization size, the categories include small & medium enterprises and large enterprises.

The large enterprise section is envisioned to grow at a CAGR of 8.8% and hold the largest market share. Large companies use commercial debt collection tools. Large firms with significant spending power can quickly develop technology; thus, the software is likely to be accepted. Due to improved infrastructure, these firms can analyze enormous volumes of data and convey the results by mail, email, phone, and in-person.

The small & medium enterprise section will hold the second-largest share. SMEs' requirement to cost-effectively monitor collection and accounts receivable management drives the global debt collection software market. As collection agencies charge 25%–50% of the amount outstanding, SMEs are employing debt collection software to automate accounts receivable activities.

By end-user analysis

Based on end-user, the categories include financial institutions, collection agencies, healthcare, government, telecom & utilities, and others.

The healthcare sector is envisioned to grow at a CAGR of 15.2% and hold the largest market share. Bad debt has hampered healthcare's expansion. Bad debt can hinder business and service flow owing to a lack of funds, which might influence industry revenue growth. The healthcare business adopts debt collection software to streamline payment processes. In the healthcare industry, medical debt collection is recovering bad debts and outstanding medical bills from past or present patients. Increased patient cost-sharing and bad debt in healthcare will increase debt collection software use.

The financial institutions sector will hold the second-largest share. Rapid digitalization among banks has automated debt collection. Banks are anticipated to embrace debt collection software that automates collection processes. This will fuel market expansion. This category is expected to grow because of debt collection software's ability to maximize ROI by optimizing expenses and reducing outsourcing.

Recent Developments

• In 2022, Chetu Inc. opened a new software delivery center in Noida, India, as part of its most recent overseas expansion.