Touchless Kiosks is expected to be a new normal for the Interactive Kiosks market post-COVID-19 period –Straits Research Analysis

Introduction

The interactive kiosks market was valued USD 19.7 billion in 2019 and is expected to grow with a CAGR of 7.1% during 2020-2029

Some of the factors that drive the market growth include the growth of tablets based Kiosks in the hospitality sectors, the surge in demand for self-service kiosks, and increasing need for cashless vending across the corporate offices.

On the contrary, the rising cyberattacks owing to the dependence of cloud solutions and high initial setup costs are limiting the growth of the market.

Key Highlights

• By Region, North America held the largest market share of 32%, followed by Europe, Asia-Pacific, the Middle East and Africa, and South America.  
• The hardware segment accounted for the lion’s share in 2019 and is expected to dominate the market during the forecast period
• The vending kiosks segment accounted for the largest market share in 2019 and is expected to dominate the market throughout the forecast period
• The indoor segment accounted for the larger market share in 2019 and is expected to dominate the market.

Competitive Players

1. KIOSK Information Systems
2. NCR Corporation
3. Slabb Inc.
4. Shenzhen Zhengton
5. Electronics Co. Ltd
6. Source Technologies
7. Diebold Nixdorf Incorporated
8. Embross Ltd
9. IER SAS (EASIER)
10. Meridian Kiosks LLC
11. RedyRef Interactive Kiosks
12. Advantech Co. Ltd.

Recent Developments

• January 2022, KIOSK Information to team up with UST for developing touchless checkout solution.
• KIS Technologies to group up with Payfactory for simplifying payment processing.
• Traditional ATMs to be replaced with features of biometrics recognition to increase safety.
• Embross Ltd. released New V1 Nexus Kiosks at Billy Bishop Airport.
• March 2022, Diebold Nixdorf Inc., launched Cloud-Native Retail Software Platform Vynamic®.

Segmentation

1. By Component
   1. Hardware
      1. Display
      2. Printer
      3. Others
   2. Software
      1. Windows
      2. Android
      3. Linux
      4. Others
   3. Service
      1. Integration & Deployment
      2. Managed Services
2. By Type
   1. ATM Kiosks
   2. Information Kiosks
   3. Ticketing Kiosks
   4. Patient Interactive Kiosks
   5. Vending Kiosks
   6. Others
3. By Location
   1. Indoor Interactive Kiosks
   2. Outdoor Interactive Kiosks
4. By Panel Size
   1. 17”–32”
   2. Above 32”
5. By End User
   1. Retail
   2. Healthcare
   3. Banking & Financial Services
   4. Food & Beverages
   5. Governments
   6. Transportation
   7. Hospitality