Cloud based Contact Center Market: Information by Component (Services), Deployment Model (Public), Organization Size (Small), Industries (BFSI), and Region — Forecast till 2029

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Table Of Content

1          Introduction

1.1       Market Definition

1.2       Market Scope

2          Research Methodology

2.1       Primary Research

2.2       Research Methodology

2.3       Assumptions & Exclusions

2.4       Secondary Data Sources

3          Market Overview

3.1       Report Segmentation & Scope

3.2       Value Chain Analysis: Cloud Based Contact Center Market

3.3       Key Market Trends

3.3.1   Drivers

3.3.2   Restraints

3.3.3   Opportunities

3.4       Porter’s Five Forces Analysis

3.4.1   Bargaining Power of Suppliers

3.4.2   Bargaining Power of Buyers

3.4.3   Threat of Substitution

3.4.4   Threat of New Entrants

3.4.5   Competitive Rivalry

3.5       Market Share Analysis

4          Type Overview

4.1       Introduction

4.1.1   Market Size & Forecast, 2017-2029, (USD Million)

4.2       Automatic Call Distribution

4.2.1   Market Size & Forecast, 2017-2029, (USD Million)

4.3       Agent Performance Optimization

4.3.1   Market Size & Forecast, 2017-2029, (USD Million)

4.4       Dialers

4.4.1   Market Size & Forecast, 2017-2029, (USD Million)

5          End User Industry Overview

5.1       Introduction

5.1.1   Market Size & Forecast, 2017-2029, (USD Million)

5.2       BFSI

5.2.1   Market Size & Forecast, 2017-2029, (USD Million)

5.3       IT and Telecom

5.3.1   Market Size & Forecast, 2017-2029, (USD Million)

5.4       Media and Entertainment

5.4.1   Market Size & Forecast, 2017-2029, (USD Million)

5.5       Retail and Consumer

5.5.1   Market Size & Forecast, 2017-2029, (USD Million)

5.3       Logistics and Transport

5.3.1   Market Size & Forecast, 2017-2029, (USD Million)

5.4       Healthcare

5.4.1   Market Size & Forecast, 2017-2029, (USD Million)

5.5       Others

5.5.1   Market Size & Forecast, 2017-2029, (USD Million)

6          Regional Analysis

6.1      Introduction

6.1.1   Market Size & Forecast, 2017-2029, (USD Million)

6.2      North America

6.2.1 Market Size & Forecast, 2017-2029, (USD Million)

6.2.2     U.S.

6.2.2.1 By Type

6.2.2.2 By End User Industry

6.2.3     Canada

6.2.3.1 By Type

6.2.3.2 By End User Industry

6.2.4     Mexico

6.2.4.1 By Type

6.2.4.2 By End User Industry

6.3      Europe

6.3.1   Market Size & Forecast, 2017-2029, (USD Million)

6.3.2   Germany

6.3.2.1 By Type

6.3.2.2 By End User Industry

6.3.3   France

6.3.3.1 By Type

6.3.3.2 By End User Industry

6.3.4   U.K.

6.3.4.1 By Type

6.3.4.2 By End User Industry

6.3.5   Italy

6.3.5.1 By Type

6.3.5.2 By End User Industry

6.3.6   Spain

6.3.6.1 By Type

6.3.6.2 By End User Industry

6.3.7   Benelux

6.3.7.1 By Type

6.3.7.2 By End User Industry

6.3.8   Russia

6.3.8.1 By Type

6.3.8.2 By End User Industry

6.3.9   Rest of Europe

6.3.9.1 By Type

6.3.9.2 By End User Industry

6.4      Asia Pacific

6.4.1   Market Size & Forecast, 2017-2029, (USD Million)

6.4.2   Japan

6.4.2.1 By Type

6.4.2.2 By End User Industry

6.4.3   China

6.4.3.1 By Type

6.4.3.2 By End User Industry

6.4.4   Australia

6.4.4.1 By Type

6.4.4.2 By End User Industry

6.4.5   India

6.4.5.1 By Type

6.4.5.2 By End User Industry

6.4.6   South Korea

6.4.6.1 By Type

6.4.6.2 By End User Industry

6.4.7   Southeast Asia

6.4.7.1 By Type

6.4.7.2 By End User Industry

6.4.8   Taiwan

6.4.8.1 By Type

6.4.8.2 By End User Industry

6.4.9   Rest of Asia-Pacific

6.4.9.1 By Type

6.4.9.2 By End User Industry

6.5      MEA

6.5.1   Market Size & Forecast, 2017-2029, (USD Million)

6.5.2   Saudi Arabia

6.5.2.1 By Type

6.5.2.2 By End User Industry

6.5.3   South Africa

6.5.3.1 By Type

6.5.3.2 By End User Industry

6.5.4   UAE

6.5.4.1 By Type

6.5.4.2 By End User Industry

6.5.5   Egypt

6.5.5.1 By Type

6.5.5.2 By End User Industry

6.5.6   Rest of MEA

6.5.6.1 By Type

6.5.6.2 By End User Industry

6.6      South America

6.6.1   Market Size & Forecast, 2017-2029, (USD Million)

6.6.2   Brazil

6.6.2.1 By Type

6.6.2.2 By End User Industry

6.6.3   Argentina

6.6.3.1 By Type

6.6.3.2 By End User Industry

6.6.4   Chile

6.6.4.1 By Type

6.6.4.2 By End User Industry

6.6.5   Peru

6.6.5.1 By Type

6.6.5.2 By End User Industry

6.6.6   Rest of South America

6.6.6.1 By Type

6.6.6.2 By End User Industry

7          Company Profile

7.1      NICE

7.1.1   Company Overview

7.1.2   Financial Performance

7.1.3   Recent Developments

7.1.4   End User Industry Portfolio

7.2      Genesys

7.2.1   Company Overview

7.2.2   Financial Performance

7.2.3   Recent Developments

7.2.4   End User Industry Portfolio

7.3      Five9

7.3.1   Company Overview

7.3.2   Financial Performance

7.3.3   Recent Developments

7.3.4   End User Industry Portfolio

7.4      Vonage

7.4.1   Company Overview

7.4.2   Financial Performance

7.4.3   Recent Developments

7.4.4   End User Industry Portfolio

7.5      Talkdesk

7.5.1   Company Overview

7.5.2   Financial Performance

7.5.3   Recent Developments

7.5.4   End User Industry Portfolio

7.6      Cisco

7.6.1   Company Overview

7.6.2   Financial Performance

7.6.3   Recent Developments

7.6.4   End User Industry Portfolio

7.7      Avaya

7.7.1   Company Overview

7.7.2   Financial Performance

7.7.3   Recent Developments

7.7.4   End User Industry Portfolio

7.8      Serenova

7.8.1   Company Overview

7.8.2   Financial Performance

7.8.3   Recent Developments

7.8.4   End User Industry Portfolio

7.9      Content Guru

7.9.1   Company Overview

7.9.2   Financial Performance

7.9.3   Recent Developments

7.9.4   End User Industry Portfolio

7.10    Aspect Software

7.10.1 Company Overview

7.10.2 Financial Performance

7.10.3 Recent Developments

7.10.4 End-User Industry Portfolio

 

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