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Technical Support Outsourcing Market

Technical Support Outsourcing Market Size, Share & Trends Analysis Report Based on Service (Customer Acquisition, Call Centre Services, Others (Email Support and Live Chat Support)), Based on Industry (Manufacturing & Automotive, Education, Energy & Utilities, BFSI, Retail & E-commerce, IT & Telecommunication, Media & Entertainment, Logistics & Supply Chain, Healthcare & Pharmaceuticals, Others (Construction, Hospitality)) and By Region(North America, Europe, APAC, Middle East and Africa, LATAM) Forecasts, 2022-2030

Report Code: SRTE1870DR
Last Updated : August 31, 2022
Author : Straits Research
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Table Of Content

  1. Executive Summary
    1. Research Objectives
    2. Limitations & Assumptions
    3. Market Scope & Segmentation
    4. Currency & Pricing Considered
    1. Emerging Regions / Countries
    2. Emerging Companies
    3. Emerging Applications / End Use
    1. Drivers
    2. Market Warning Factors
    3. Latest Macro Economic Indicators
    4. Geopolitical Impact
    5. Technology Factors
    1. Porters Five Forces Analysis
    2. Value Chain Analysis
    1. North America
    2. Europe
    3. APAC
    4. Middle East and Africa
    5. LATAM
  2. ESG Trends
    1. Global Technical Support Outsourcing Market Introduction
    2. Based on Service
      1. Introduction
        1. Based on Service By Value
      2. Customer Acquisition
        1. By Value
      3. Call Centre Services
        1. By Value
      4. Others (Email Support and Live Chat Support)
        1. By Value
    3. Based on Industry
      1. Introduction
        1. Based on Industry By Value
      2. Manufacturing & Automotive
        1. By Value
      3. Education
        1. By Value
      4. Energy & Utilities
        1. By Value
      5. BFSI
        1. By Value
      6. Retail & E-commerce
        1. By Value
      7. IT & Telecommunication
        1. By Value
      8. Media & Entertainment
        1. By Value
      9. Logistics & Supply Chain
        1. By Value
      10. Healthcare & Pharmaceuticals
        1. By Value
      11. Others (Construction, Hospitality)
        1. By Value
    1. Introduction
    2. Based on Service
      1. Introduction
        1. Based on Service By Value
      2. Customer Acquisition
        1. By Value
      3. Call Centre Services
        1. By Value
      4. Others (Email Support and Live Chat Support)
        1. By Value
    3. Based on Industry
      1. Introduction
        1. Based on Industry By Value
      2. Manufacturing & Automotive
        1. By Value
      3. Education
        1. By Value
      4. Energy & Utilities
        1. By Value
      5. BFSI
        1. By Value
      6. Retail & E-commerce
        1. By Value
      7. IT & Telecommunication
        1. By Value
      8. Media & Entertainment
        1. By Value
      9. Logistics & Supply Chain
        1. By Value
      10. Healthcare & Pharmaceuticals
        1. By Value
      11. Others (Construction, Hospitality)
        1. By Value
    4. U.S.
      1. Based on Service
        1. Introduction
          1. Based on Service By Value
        2. Customer Acquisition
          1. By Value
        3. Call Centre Services
          1. By Value
        4. Others (Email Support and Live Chat Support)
          1. By Value
      2. Based on Industry
        1. Introduction
          1. Based on Industry By Value
        2. Manufacturing & Automotive
          1. By Value
        3. Education
          1. By Value
        4. Energy & Utilities
          1. By Value
        5. BFSI
          1. By Value
        6. Retail & E-commerce
          1. By Value
        7. IT & Telecommunication
          1. By Value
        8. Media & Entertainment
          1. By Value
        9. Logistics & Supply Chain
          1. By Value
        10. Healthcare & Pharmaceuticals
          1. By Value
        11. Others (Construction, Hospitality)
          1. By Value
    5. Canada
    1. Introduction
    2. Based on Service
      1. Introduction
        1. Based on Service By Value
      2. Customer Acquisition
        1. By Value
      3. Call Centre Services
        1. By Value
      4. Others (Email Support and Live Chat Support)
        1. By Value
    3. Based on Industry
      1. Introduction
        1. Based on Industry By Value
      2. Manufacturing & Automotive
        1. By Value
      3. Education
        1. By Value
      4. Energy & Utilities
        1. By Value
      5. BFSI
        1. By Value
      6. Retail & E-commerce
        1. By Value
      7. IT & Telecommunication
        1. By Value
      8. Media & Entertainment
        1. By Value
      9. Logistics & Supply Chain
        1. By Value
      10. Healthcare & Pharmaceuticals
        1. By Value
      11. Others (Construction, Hospitality)
        1. By Value
    4. U.K.
      1. Based on Service
        1. Introduction
          1. Based on Service By Value
        2. Customer Acquisition
          1. By Value
        3. Call Centre Services
          1. By Value
        4. Others (Email Support and Live Chat Support)
          1. By Value
      2. Based on Industry
        1. Introduction
          1. Based on Industry By Value
        2. Manufacturing & Automotive
          1. By Value
        3. Education
          1. By Value
        4. Energy & Utilities
          1. By Value
        5. BFSI
          1. By Value
        6. Retail & E-commerce
          1. By Value
        7. IT & Telecommunication
          1. By Value
        8. Media & Entertainment
          1. By Value
        9. Logistics & Supply Chain
          1. By Value
        10. Healthcare & Pharmaceuticals
          1. By Value
        11. Others (Construction, Hospitality)
          1. By Value
    5. Germany
    6. France
    7. Spain
    8. Italy
    9. Russia
    10. Nordic
    11. Benelux
    12. Rest of Europe
    1. Introduction
    2. Based on Service
      1. Introduction
        1. Based on Service By Value
      2. Customer Acquisition
        1. By Value
      3. Call Centre Services
        1. By Value
      4. Others (Email Support and Live Chat Support)
        1. By Value
    3. Based on Industry
      1. Introduction
        1. Based on Industry By Value
      2. Manufacturing & Automotive
        1. By Value
      3. Education
        1. By Value
      4. Energy & Utilities
        1. By Value
      5. BFSI
        1. By Value
      6. Retail & E-commerce
        1. By Value
      7. IT & Telecommunication
        1. By Value
      8. Media & Entertainment
        1. By Value
      9. Logistics & Supply Chain
        1. By Value
      10. Healthcare & Pharmaceuticals
        1. By Value
      11. Others (Construction, Hospitality)
        1. By Value
    4. China
      1. Based on Service
        1. Introduction
          1. Based on Service By Value
        2. Customer Acquisition
          1. By Value
        3. Call Centre Services
          1. By Value
        4. Others (Email Support and Live Chat Support)
          1. By Value
      2. Based on Industry
        1. Introduction
          1. Based on Industry By Value
        2. Manufacturing & Automotive
          1. By Value
        3. Education
          1. By Value
        4. Energy & Utilities
          1. By Value
        5. BFSI
          1. By Value
        6. Retail & E-commerce
          1. By Value
        7. IT & Telecommunication
          1. By Value
        8. Media & Entertainment
          1. By Value
        9. Logistics & Supply Chain
          1. By Value
        10. Healthcare & Pharmaceuticals
          1. By Value
        11. Others (Construction, Hospitality)
          1. By Value
    5. Korea
    6. Japan
    7. India
    8. Australia
    9. Taiwan
    10. South East Asia
    11. Rest of Asia-Pacific
    1. Introduction
    2. Based on Service
      1. Introduction
        1. Based on Service By Value
      2. Customer Acquisition
        1. By Value
      3. Call Centre Services
        1. By Value
      4. Others (Email Support and Live Chat Support)
        1. By Value
    3. Based on Industry
      1. Introduction
        1. Based on Industry By Value
      2. Manufacturing & Automotive
        1. By Value
      3. Education
        1. By Value
      4. Energy & Utilities
        1. By Value
      5. BFSI
        1. By Value
      6. Retail & E-commerce
        1. By Value
      7. IT & Telecommunication
        1. By Value
      8. Media & Entertainment
        1. By Value
      9. Logistics & Supply Chain
        1. By Value
      10. Healthcare & Pharmaceuticals
        1. By Value
      11. Others (Construction, Hospitality)
        1. By Value
    4. UAE
      1. Based on Service
        1. Introduction
          1. Based on Service By Value
        2. Customer Acquisition
          1. By Value
        3. Call Centre Services
          1. By Value
        4. Others (Email Support and Live Chat Support)
          1. By Value
      2. Based on Industry
        1. Introduction
          1. Based on Industry By Value
        2. Manufacturing & Automotive
          1. By Value
        3. Education
          1. By Value
        4. Energy & Utilities
          1. By Value
        5. BFSI
          1. By Value
        6. Retail & E-commerce
          1. By Value
        7. IT & Telecommunication
          1. By Value
        8. Media & Entertainment
          1. By Value
        9. Logistics & Supply Chain
          1. By Value
        10. Healthcare & Pharmaceuticals
          1. By Value
        11. Others (Construction, Hospitality)
          1. By Value
    5. Turkey
    6. Saudi Arabia
    7. South Africa
    8. Egypt
    9. Nigeria
    10. Rest of MEA
    1. Introduction
    2. Based on Service
      1. Introduction
        1. Based on Service By Value
      2. Customer Acquisition
        1. By Value
      3. Call Centre Services
        1. By Value
      4. Others (Email Support and Live Chat Support)
        1. By Value
    3. Based on Industry
      1. Introduction
        1. Based on Industry By Value
      2. Manufacturing & Automotive
        1. By Value
      3. Education
        1. By Value
      4. Energy & Utilities
        1. By Value
      5. BFSI
        1. By Value
      6. Retail & E-commerce
        1. By Value
      7. IT & Telecommunication
        1. By Value
      8. Media & Entertainment
        1. By Value
      9. Logistics & Supply Chain
        1. By Value
      10. Healthcare & Pharmaceuticals
        1. By Value
      11. Others (Construction, Hospitality)
        1. By Value
    4. Brazil
      1. Based on Service
        1. Introduction
          1. Based on Service By Value
        2. Customer Acquisition
          1. By Value
        3. Call Centre Services
          1. By Value
        4. Others (Email Support and Live Chat Support)
          1. By Value
      2. Based on Industry
        1. Introduction
          1. Based on Industry By Value
        2. Manufacturing & Automotive
          1. By Value
        3. Education
          1. By Value
        4. Energy & Utilities
          1. By Value
        5. BFSI
          1. By Value
        6. Retail & E-commerce
          1. By Value
        7. IT & Telecommunication
          1. By Value
        8. Media & Entertainment
          1. By Value
        9. Logistics & Supply Chain
          1. By Value
        10. Healthcare & Pharmaceuticals
          1. By Value
        11. Others (Construction, Hospitality)
          1. By Value
    5. Mexico
    6. Argentina
    7. Chile
    8. Colombia
    9. Rest of LATAM
    1. Technical Support Outsourcing Market Share By Players
    2. M&A Agreements & Collaboration Analysis
    1.  Aress Software and Education Technologies P Ltd.
      1. Overview
      2. Business Information
      3. Revenue
      4. ASP
      5. SWOT Analysis
      6. Recent Developments
    2. Accenture Plc
    3. Collabera Inc.
    4. IBN Technologies Ltd.
    5. Computer Generated Solutions Inc.
    6. CSS Corp.
    7. Essentiel Outsourcing S.L.
    8. Flatworld Solutions Pvt. Ltd.
    9. Genpact Ltd.
    10. HCL Technologies Ltd.
    11. Infosys Ltd.
    12. International Business Machines Corp.
    13. Invensis Technologies Pvt Ltd.
    14. ISPL Support Services
    15. Octopus Tech
    16. Qcom Outsourcing Ltd.
    17. Suma Soft Pvt. Ltd.
    18. Telegenisys Inc.
    19. Wipro Ltd.
    20. Worldwide Call Centers Inc
    1. Research Data
      1. Secondary Data
        1. Major secondary sources
        2. Key data from secondary sources
      2. Primary Data
        1. Key data from primary sources
        2. Breakdown of primaries
      3. Secondary And Primary Research
        1. Key industry insights
    2. Market Size Estimation
      1. Bottom-Up Approach
      2. Top-Down Approach
      3. Market Projection
    3. Research Assumptions
      1. Assumptions
    4. Limitations
    5. Risk Assessment
    1. Discussion Guide
    2. Customization Options
    3. Related Reports
  3. Disclaimer

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